McDonald's

3.3
1465 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2530 E Jolly Road, Lansing, MI
48911, United States

Hours

Reviews

3.3
1,465 reviews
5 stars
431
4 stars
318
3 stars
281
2 stars
124
1 star
311

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, often exceeding 20 minutes for orders, even with mobile orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food preparation.

Cleanliness

Numerous customers described the restaurant as filthy, with unemptied trash bins and dirty dining areas.

Staff Behavior

Feedback indicated a lack of professionalism and courtesy from staff, with reports of rudeness and poor customer service.

Overall Experience

Overall, customers expressed significant dissatisfaction with their experiences, often recommending avoiding this location.
  • CC
    Chelsea Clark
    Nov 11, 2025
    3.0
    The play place needs to be scrubbed asap
  • SP
    Sara Parlove
    Nov 7, 2025
    1.0
    Always slow or missing food at this one; every time have to pull to a spot and wait if it's more than 1 burger than they make you go back and inside for missing food if you don't cut your losses. Expect 45 min + at this one if you're wanting a meal for the family.
  • NF
    Nathan Fierke
    Oct 31, 2025
    1.0
    A bunch of slow uncoordinated lazy people work at this establishment. If they ask you to pull forward at this McDonald's at the last window do not do it. They will forget about you and you'll have to go in anyways happens way too much.
  • FF
    Freakshow Filmfestival
    Oct 28, 2025
    1.0
    October 15th I ordered and the store was closed. I am trying to get a refund for an order that wasn't fulfilled by a restaurant that was closed on the day the app took my order and the next day they took my money. I was told the first time I visited the restaurant that it would be refunded in 2-3 and to talk to my bank. The second visit was after 10 days, I was told by the restaurant to talk to my bank. I talked to my bank and they said all I could do is 30 days after file a fraudulent case. The app says talk to the restaurant. I am tired of going around in circles trying to get back 30 dollars from a billion dollar company. I shouldn't have to chase down MY money to chalk it up as a loss. 1. If it's an RA number or whatever, showing the order was never picked up, then WHY wasn't it cancelled if it was never made. 2. Why was the app taking orders if the store wasn't open because the parking lot was being repaved? How many people and door dashers got screwed over? I think it's ridiculous that I have been to the restaurant twice, and will now go up there a third time to talk to a different manager since the first manager is no help. Nor has my card been refunded 24 hours, 2-3 days, and now 11 days later still nothing but the run around by the company. App says talk to the restaurant, restaurant says talk to the bank, bank says it's on McDonald's end, 45 min.s on hold and told to leave a message on the website. So here we are. WHERE IS MY MONEY?
  • JB
    Joe Bulko
    Oct 26, 2025
    1.0
    WE GOT HERE AT 11:07:55 AM. THERE WAS NO BREAKFAST. I REPEAT, NO BREAKFAST. So we got regular LUNCH food for BREAKFAST. THE WAIT HAS BEEN 50 MINUTES. please hire more workers and start boycotting McDanks

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's on E Jolly Road in Lansing, MI?

McDonald's is open daily from 5:00 AM to 11:00 PM.

During what hours can I use the drive-through service at this McDonald's location?

The drive-through is available every day from 5:00 AM to 11:00 PM.