Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported long wait times, often exceeding 20 minutes for orders, even with mobile orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor food preparation.
Cleanliness
Numerous customers described the restaurant as filthy, with unemptied trash bins and dirty dining areas.
Staff Behavior
Feedback indicated a lack of professionalism and courtesy from staff, with reports of rudeness and poor customer service.
Overall Experience
Overall, customers expressed significant dissatisfaction with their experiences, often recommending avoiding this location.
CC
Chelsea Clark
Nov 11, 2025
3.0
The play place needs to be scrubbed asap
SP
Sara Parlove
Nov 7, 2025
1.0
Always slow or missing food at this one; every time have to pull to a spot and wait if it's more than 1 burger than they make you go back and inside for missing food if you don't cut your losses. Expect 45 min + at this one if you're wanting a meal for the family.
NF
Nathan Fierke
Oct 31, 2025
1.0
A bunch of slow uncoordinated lazy people work at this establishment. If they ask you to pull forward at this McDonald's at the last window do not do it. They will forget about you and you'll have to go in anyways happens way too much.
FF
Freakshow Filmfestival
Oct 28, 2025
1.0
October 15th I ordered and the store was closed. I am trying to get a refund for an order that wasn't fulfilled by a restaurant that was closed on the day the app took my order and the next day they took my money. I was told the first time I visited the restaurant that it would be refunded in 2-3 and to talk to my bank. The second visit was after 10 days, I was told by the restaurant to talk to my bank. I talked to my bank and they said all I could do is 30 days after file a fraudulent case. The app says talk to the restaurant. I am tired of going around in circles trying to get back 30 dollars from a billion dollar company. I shouldn't have to chase down MY money to chalk it up as a loss. 1. If it's an RA number or whatever, showing the order was never picked up, then WHY wasn't it cancelled if it was never made. 2. Why was the app taking orders if the store wasn't open because the parking lot was being repaved? How many people and door dashers got screwed over? I think it's ridiculous that I have been to the restaurant twice, and will now go up there a third time to talk to a different manager since the first manager is no help. Nor has my card been refunded 24 hours, 2-3 days, and now 11 days later still nothing but the run around by the company. App says talk to the restaurant, restaurant says talk to the bank, bank says it's on McDonald's end, 45 min.s on hold and told to leave a message on the website. So here we are. WHERE IS MY MONEY?
JB
Joe Bulko
Oct 26, 2025
1.0
WE GOT HERE AT 11:07:55 AM. THERE WAS NO BREAKFAST. I REPEAT, NO BREAKFAST.
So we got regular LUNCH food for BREAKFAST. THE WAIT HAS BEEN 50 MINUTES.
please hire more workers and start boycotting McDanks
What are the regular operating hours for McDonald's on E Jolly Road in Lansing, MI?
McDonald's is open daily from 5:00 AM to 11:00 PM.
During what hours can I use the drive-through service at this McDonald's location?
The drive-through is available every day from 5:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's?
Delivery is available daily from 6:00 AM to 10:30 PM.
What types of payment does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food for curbside pickup or no-contact delivery at this location?
Yes, this McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a McDonald's app available to order from this location?
Yes, you can order via the McDonald's app available on Apple App Store and Google Play Store.
What are some nearby dining options around McDonald's on E Jolly Road?
Nearby dining options include Burger King, Tim Hortons, Ming Dynasty Chinese Cuisine, Auntie Anne's, Cinnabon, and Leo's Lodge.
Are there nearby coffee shops where I could visit before or after McDonald's?
Yes, Tim Hortons and Biggby Coffee are nearby coffee shops where you can enjoy a beverage along with your McDonald's visit.
What healthcare or wellness services are located near McDonald's at 2530 E Jolly Road?
Nearby healthcare services include Doctors of Physical Therapy, Allergy & Asthma Specialists of Lansing, Gupta Allergy, Satish K. Gupta MD, and Health Staffers Inc.
Does this McDonald's offer any rewards or loyalty programs?
Yes, McDonald's offers the MyMcDonald's Rewards program where you can earn points towards free food.