McDonald's

3.3
1484 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2530 E Jolly Road, Lansing, MI
48911, United States

Hours

Reviews

3.3
1,484 reviews
5 stars
437
4 stars
318
3 stars
281
2 stars
126
1 star
322

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff, long wait times, and incorrect orders, leading to a negative perception of service.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty floors and bathrooms, contributing to a poor dining experience.

Food Quality

There were numerous complaints about cold food, incorrect orders, and overall poor food preparation.

Management Issues

Customers noted a lack of effective management, with reports of unresponsive staff and inadequate handling of customer complaints.
  • JL
    Jovie Love
    Jan 3, 2026
    1.0
    This by far has to be the worst McDonald's in Lansing. No matter the time of day I go, the food is NEVER fresh. This location is the closest to my home and I will choose to drive all the way to Holt. The bar is already low for a McDonald's but this locations standards are in hell.
  • CC
    Clinton
    Jan 2, 2026
    1.0
    Manager scammed me in his haste "get the line moving!" Charged $18 for a $6 order when I tried to get it fixed he would only refund me $6. In his haste to "keep the line moving" he refunded an unrelated $19 order and tried to act like I came out ahead because of it. I gave up and took the $6 he gave me so I wouldn't have to explain it for the fourth time. Ended up paying $12 for $6 of food. He was rude and questioned my intelligence while proving his own.
  • LP
    Lora Polasky
    Dec 29, 2025
    1.0
    This is the worst McDonald's I have ever visited. The employees act like they dont even care and So Rude!. I ordered lunch through the web site, prepaid and chose Curb Side. When I register which spot I'm in the site stated food would be there 2 - 5 min. At 8 min and still waiting I enter the restaurant and find 4 people including the manager standing in a group. At first no one even acknowledged me then when I explain I was waiting for my food for way longer than it stated, they all looked at each other like they didn't know what they were doing.literally Shrugged and said they must of missed the order!! What?!? Instead of apologizing and giving me the food the manager acted like it was a normal, no apology, Treated me like I was causing a problem. I asked for a refund and left no food! No lunch for the day! Not a good experience and not treated well. Don't even bother spending your money here drive a couple miles down the road and get better treatment Anywhere Else!!!
  • SY
    Saif ur Rahman Yaqubi
    Dec 24, 2025
    1.0
    The Order Taker was so mean I was in drive-throw I tell him Greeting/ hello and he said go ahead. Tell me your order so this is so stupid man. Be careful with other mean mean mean Stupid worker. The manager have to be there he’s not at work so he have to check the camera all the time so what my staffs doing?
  • 44
    4RL0
    Dec 22, 2025
    1.0
    We were trying to get our food and they told us to pull up even tho it was night and there was nobody behind us then proceeded to cuss us out when we refused to do so because of they’re precious wait timers

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's on E Jolly Road in Lansing, MI?

McDonald's is open daily from 5:00 AM to 11:00 PM.

During what hours can I use the drive-through service at this McDonald's location?

The drive-through is available every day from 5:00 AM to 11:00 PM.