Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported issues with incorrect orders, including missing items and wrong modifications.
Service Speed
Many reviews highlighted slow service, with long wait times reported in both drive-thru and in-store.
Customer Service
Feedback indicated poor customer service, with staff being described as rude and unprofessional.
Food Quality
Several customers complained about food being cold, stale, or improperly prepared.
Management Issues
Reviews pointed to poor management practices, including lack of staff training and inadequate handling of customer complaints.
SB
Sierra Bursey
1 day ago
1.0
I went to this McDonald’s on 1/11/2026 and I was waiting on a DoorDash order and I was never addressed or greeted for over 15mins until a an employee who looked like me said something. How ever the short Latino decent woman with black long hair(that was not in a hair net) wore black glasses and was very rude to me she treated me like I was going to steal the order she wouldn’t even hand me the order until I showed her the phone. However a different dasher who was white was able to come in and grab the order and mine without her checking to make sure the order was correct. After I stated the order the manager confirmed that the previous dasher picked up the wrong order and when I asked her to have it remade she refused and told me that DoorDash had to call to have it paid for when it was her fault as to why the order was taken in the first place! DoorDash called the store and this woman had the phone in her hand and watched it ring and refused to answer I was watching her the entire time. After I told her that DoorDash just called she rolled her eyes and sent a different employee to handle the situation that she refused to take accountability for. I contacted McDonald’s several times and their customer service was terrible no one cares about how their employees treat others especially black customers. I was treated so unfairly simply because of the color of my skin. I would not recommend anyone buy anything from This McDonalds especially if you are African American and once o confirm the name of the manager I will be posting her name and photo so she will held accountable! McDonalds you should be ashamed of yourselves!
DS
Daniel Stenske
2 days ago
5.0
Best McDonald's in the entire country. As far as I'm concerned
BB
Bryson
Jan 5, 2026
5.0
On the occasion that I want McDonald's, I drive past the one closer to me to get to the Larch St location. The food has been fresh and fast every time.
I don't normally leave reviews for large franchises. That's how much better this one is.
HB
Harlee Brenner
Dec 27, 2025
1.0
I’ve been there twice in the last week and no one seems very happy to be there or to know how to do their jobs. On Christmas, I ordered food for my family. I had to give the food back twice as they gave me someone else’s order. When I left there I received 2 more drinks than I ordered AND pies that were not part of my order.
This morning I ordered breakfast. While at the window, they tried giving me multiple drinks after me telling them I did not order drinks just food 😳🙄
CB
Christa Buning
Dec 12, 2025
1.0
I waited over 30 mins for 2 happy meals a burger and some grinch fries. When I went to the counter to request they canceled my order the work asked "well, did you ask about your order?" I said "No, I have been wating over 30 min for my order, please canceled my order." She rolled her eyes and walked away. Then a few minutes later what I'm guessing was a manager came up asked what I was waiting for and she said it will be coming soon. They refused to cancel my order. I waited 5 more minutes and then they finally gave me my order. While I was in the store they were giving out partial orders they forgot some milkshake. Completely ridiculous.
What are the regular operating hours of McDonald's at 2120 N Larch, Lansing?
McDonald's at 2120 N Larch, Lansing is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru available at this McDonald's location?
The drive-thru operates from 5:00 AM to midnight Monday through Wednesday and Sunday, and extended until 1:00 AM Thursday through Saturday.
Can I get delivery from this McDonald's and what are the delivery hours?
Yes, McDonald's offers delivery service from 5:30 AM to 11:45 PM Monday through Thursday and Sunday, and until 12:45 AM on Fridays and Saturdays.
What services does McDonald's provide for pickup and delivery?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a mobile app for ordering?
Yes, you can order using the McDonald's App available on iOS and Android devices.
What are some nearby dining options to McDonald's at 2120 N Larch?
Nearby dining options include Thailand (Thai restaurant), Taqueria Tomatitos Food Truck (Mexican cuisine), Chen's Restaurant (Chinese), Subway (sandwich shop), Domino's Pizza, Tim Hortons (cafe and coffee shop), and Tacos Los Amigos (Mexican diner).
What nearby services are available for shoppers visiting McDonald's?
Nearby you can find Carnival Exchange Pallet Liquidation (discount store), Quality Dairy Store (grocery and convenience), and The UPS Store (shipping and printing services).
Are there any nearby medical or health-related facilities near McDonald's?
Yes, Oaklawn Medical Group - Tekonsha Family Medicine is close by if you need medical services.
What amenities does McDonald's at Lansing offer to enhance customer experience?
The location provides services such as drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.