Jimmy John's

3.6
565 reviews

About

Sandwich Restaurant

Location

Jimmy John's
134 S Washington Sq, Lansing, MI
48933, United States

Hours

Reviews

3.6
565 reviews
5 stars
255
4 stars
103
3 stars
63
2 stars
33
1 star
111

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Service Speed

Customers frequently mentioned slow service and delivery times, contradicting the advertised 'freaky fast' delivery.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in quality, such as stale bread and insufficient ingredients.

Cleanliness

The cleanliness of the establishment received positive remarks, although some customers reported unsatisfactory conditions.
  • RH
    Rich Hosek
    2 days ago
    1.0
    I hate Jimmy John's. Only reason I came on was that Kewpees was closed. Ordered a sandwich on French bread because they said in the menu it was toasted, but then I didn't explicitly say toasted and got a cold crappy sandwich. Don't have anything with bacon. It's limp and cold.
  • BB
    Ben Bronson
    3 days ago
    3.0
    Quick food sometimes good but the staff doesnt seem to like to clean up. So if I walk in and it looks up kept I try back another time to prevent potential food borne illness. Word to the wise for management cleanliness and profitablity are related concepts in the world of restaurants.
  • BW
    Brady Washington
    Dec 5, 2025
    1.0
    They are completely incompetent. I ordered a bootlegger with now mayo or tomato, add peppers and mustard with double meat. When she read the order back to me as she handed me my sandwich it was correct. When I got home it had mayo, tomato, no peppers or mustard.
  • TB
    Tanya Burt
    Dec 2, 2025
    5.0
    Fresh food. Fast service and the the employees are always polite 😁
  • AM
    Alexa Minhinnick
    Dec 1, 2025
    5.0
    As a college student on a major time cruch but also someone who never brings food with me being abel to get in and out within 5 minutes is why this place is my dinner 90% of the time. Great people, great food, great service