Dunkin'

4.4
436 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lansing, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3955 Ernest Way, Lansing, MI
48906, United States

Hours

Reviews

4.4
436 reviews
5 stars
289
4 stars
78
3 stars
33
2 stars
13
1 star
23

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers generally praised the friendly and quick service, although some reported inconsistent experiences, especially during busy times.

Food Quality

Mixed reviews on food quality; while some enjoyed the coffee and donuts, others reported stale items and incorrect orders.

Cleanliness

The location is frequently noted for being clean and well-organized, contributing to a pleasant customer experience.

Customer Experience

Several customers expressed dissatisfaction with specific staff interactions, highlighting a need for improved customer service in certain instances.
  • MS
    Maria Sosa
    Dec 26, 2025
    5.0
    Todo.muy bien organizado
  • J3
    jayjewel 3
    Dec 21, 2025
    5.0
    They're always open and ready anytime I need them. Staff are very pleasant to interact with.
  • TK
    Tim Kubica
    Dec 14, 2025
    2.0
    Overall truck stop , and no luck on lottery
  • MM
    Matthew M
    Dec 9, 2025
    2.0
    I normally love Dunkin, it's my go to for breakfast food and coffee because it's usually very consistent, good value, and tastes great. Lately though the service at this location feels like it's going downhill, I constantly get items made wrong, have the wrong donuts given to me, or find that my coffee is always missing the extras such as the whip cream and drizzle. I honestly wouldn't recommend mobile pick up at this location anymore because the coffee was 3/4 full, they subsituted the cheese on my two breakfast sandwiches with no warning or heads up, and gave me the wrong donuts. It used to be easy to report the issues through the mobile app but it has said "under maintenance" for the live chat feature for over 2 months, it just feels like dunkin really doesn't care that they aren't even trying to offer decent service.
  • WB
    William Blundell
    Dec 8, 2025
    5.0
    It's Dunkin' What else can I say? The coffee is spectacular and their doughnuts are iconic. Definitely my favorite out of all the major brand coffee shops.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Lansing, MI?

Dunkin' in Lansing, MI is open 24 hours a day, 7 days a week.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.