Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Lansing, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
461 reviews
5 stars
167
4 stars
80
3 stars
53
2 stars
39
1 star
122
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported long wait times, often exceeding 20 minutes, with many expressing frustration over slow service and understaffing.
Customer Service
Feedback highlighted a lack of professionalism and rudeness from staff, with multiple instances of employees being dismissive or unhelpful.
Product Availability
Many reviews noted frequent shortages of menu items, including donuts and drinks, leading to customer dissatisfaction.
Food Quality
Several customers complained about the quality of food and drinks, mentioning stale donuts and poorly made beverages.
Staff Friendliness
While some employees were praised for their friendliness, overall sentiment indicated that many staff members lacked enthusiasm and proper customer service skills.
- JDJen DDec 19, 20254.0Had to wait too long for there not being anyone else inside.
- HJHarold Snow JrNov 22, 20254.0Friendly staff
- JVJason VNov 21, 20252.0It's guaranteed every time you go to have a long wait. Today I waited at least 5 mins before being greeted at the speaker. Last week I ended up driving off before ordering due to the wait times.
- EEEckodolphinNov 11, 20253.0Ordered hot chocolate and was just hot water with a drink packet mixed in. Was expecting something more for the price. Service was ok. One person working drive threw and counter, working as fast as she could.
- CBChrissy BeckwithNov 2, 20251.0Understaffed, long waits, limited inventory. The only consistent thing about this location is the absurdly long wait times. Staff is working, they just don't have enough people. Great donuts when they have them. The drive thru line routinely dumps out onto the street with people constantly leaving the line because of the wait time. Expect to spend 20+ minutes for service anytime time of day, any day of the week. The menu signs are old, broken, and difficult to read through the faded and scratched plexiglass. If it's been raining it impossible because of all the moisture inside them. If corporate knew they would be disgusted. This location needs new or better ownership.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Lansing, MI?
Dunkin' in Lansing, MI is open daily from 5:00 AM to 8:00 PM.
What types of meals does Dunkin' serve at this location?
Dunkin' serves breakfast, brunch, and lunch meals.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both curbside pickup and delivery services.
What special holiday drinks are currently available at Dunkin'?
They offer the NEW Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher as part of the holiday menu.
Can I order Dunkin' ahead using a mobile app?
Yes, you can order ahead using the Dunkin’ mobile app available on both iOS and Android platforms for a fast grab and go experience.
Where is this Dunkin' located?
This Dunkin' is located at 8205 W Saginaw Hwy in Lansing, MI, inside a Shell Gas Station in the Eaton sublocality.
Are there other coffee shops near Dunkin' in Lansing?
Yes, nearby coffee shops include G & J Food Service-Lansing and another Dunkin' location.
Which nearby restaurants can I visit before or after Dunkin'?
Nearby restaurants include Bob Evans, Cracker Barrel Old Country Store, Texas Roadhouse, and 8205 W. Saginaw Highway which offers American and chicken cuisine.
Is there convenient gas and automotive service near Dunkin'?
Yes, you can find the Shell Gas Station where this Dunkin' is located, as well as BP gas station, Discount Tire, Crippen Auto Mall, Crippen Volvo Cars, and Crippen Buick GMC nearby.
Does Dunkin' in Lansing provide amenities suitable for families and children?
Yes, this Dunkin' welcomes families and children, offers dine-in, has free Wi-Fi, and serves breakfast, lunch, and dinner with vegetarian options available.