Dave & Buster's Lansing

Reviews

• JA

  Jennifer Alleyne

  2 days ago
  1.0
  My first time visiting for my birthday ,waiter was not friendly and had no suggestions when asked. Drinks were very mild ( hold the ice) and because my waiter was not listening both rounds were the same. After 10 minutes we found another waiter to provide menus and about 6 minutes after our waiter returned to take our order. 10 /minutes all appetizers and main dishes were brought out at the same time. Food was warm, not tasty at all. Spinach dip was ok, chips very oily and burnt. Sliders were ok but also tasted dry. Philly eggs rolls were a hard pass! Everything tasted microwaved and left out.We informed the waiter the food was terrible after 2/3 bites. The manager took off $9 for the burnt ribs. The waiter said; "Yeah, girl I could have told you, but I let people find out for themselves."Overall my experience was a strong 2. Would not recommend based on service. Didn't have high expectations for the food but the service was enough motivation to leave a review. And we sat at the bar🥴
• KG

  Kat Gandolfo Real Estate Guide

  Feb 10, 2026
  5.0
  For people who love noise and excitement this atmosphere is amazing. For those who get over stimulated this may not be the spot for you. My co-workers and I went here last week and we had heard the food and service was very good but I think it surpassed all of our expectations. Are waiter was a delight and the food was delicious. I got a salad and I can honestly say I can't wait to go back and have that salad again the chicken was cooked to perfection.
• KL

  Kristen Lea

  Jan 30, 2026
  1.0
  Me and my family came in at 6:30 for a reserved party of 8 for my nephews 17th birthday. When we got sat it took almost 15 minutes for us to be greeted. The server informed us there was only 3 people working and they were busy and apologized. She took our drink order and asked us if we wanted appetizers we said no but we were ready to order and she replied "oh ok, is it ok if I cash another table out real quick?" We said ok and about another 8 minutes went by. Another server dropped our drinks off to us but didn't leave straws so my nephew had to walk up to the bar and get some for us. We ended up leaving because now we have been there for 30 minutes and she still didn't even take our order or come back to the table yet. I understand being short staffed and busy but it was kind of crazy that after 30 minutes of being there we had to leave because we just weren't getting very good service.
• SS

  sz

  Jan 19, 2026
  3.0
  We got here at 10:01 on Monday, anticipating they open at 10 am. We walk up and are told to look at the sign on the door that says Mondays they open at 11 (the sign sure said that). We asked are you sure - online definitely says 10 am? And ended up getting in. All that to say they weren't ready to open and that led to confusion from the get. The first person we interacted with once inside was helpful! He walked us through getting cards and was personable. Then he directed us to someone else for further assistance with transferring credits between two cards (I did have the app but was looking for assistance, as I had not done it before). The person we were directed to was somewhat rude and said it was impossible to transfer credits between two cards (which is not true). General D&B feedback - I should be able to split chips between two cards without having to purchase/pay for a second card. Overall it was fine, but not as good as the Utica location was (many years ago). I'm disappointed with the amount of games that don't return tickets. I wish it was more clear which games offered tickets and which didn't. I shouldn't have to rely so much on the app to determine where I'm at. Also the variety of prizes to spend tickets on were disappointing - a lot of tech stuff that I don't trust will work. It was VERY loud in there - as if the noise of the games aren't enough, there's music blasting on top of it. My biggest complaint is the functionality of the games. There were multiple broken games and I was told there was only one game tech working. So I was playing this (expensive) game a few times in a row where I was getting more and more tickets each time. At the end of the game, before dispensing tickets, it broke. There was a long wait expected for the tech to address it, so I effectively lost a bunch of tickets. To use another example of a game I was diappointed by - the bop it worked for a few minutes, then started going so fast that it was literally physically impossible to keep up. Overall it was fine, somewhat fun, but I probably won't be back to this location.
• MB

  Mindee Best

  Jan 18, 2026
  1.0
  We had a reservation for 2:30pm for a group. We arrived on time and checked in, was told our table wasn’t ready and no ETA. We went to the bar to get a drink. We had about 10 people at that time, some of which are kids. After sitting there for 30 minutes with no updates I approached the hostess and asked about our reservation, we were told the table still isn’t ready and no ETA. The party that has the table ate, paid and left their belongings to play in the arcade. Then we were told no kids allowed at the bar, which wouldn’t be an issue if we had our table. At 45 minutes we asked for a manager. The hostess looked for the manager but the manager never came. At this point, I called Art and Jakes and asked if they could accommodate our group. They immediately said yes. We asked for a manager one more time, no one came again. My dad had to search out the manager to tell her our situation and that we were leaving to go next door. No resolution was offered. We will not be returning. If zero stars was an option, that is what they would get. Thank you Art and Jakes for saving the day.

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