Business Details
About
Mexican Restaurant
Chipotle Lansing Mall Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.9
673 reviews
5 stars
204
4 stars
94
3 stars
52
2 stars
55
1 star
268
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, but many reported issues with overcooked rice, incorrect orders, and missing ingredients.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to customers.
Cleanliness
Many customers noted that the restaurant was often dirty, with unclean tables and messy food prep areas.
Inventory Problems
Frequent complaints about being out of key ingredients, leading to disappointing experiences for customers.
Management Concerns
Several reviews pointed to a lack of effective management, resulting in disorganization and poor staff performance.
- MPMisfit Admin PNov 15, 20251.0The rice in my burrito is crunchy as in not cooked thoroughly, and it ruins the whole burrito
- EPErick PardoNov 9, 20255.0Just review is for the store. The app is horrible. I ordered in Grand rapids and use the app. When I confirm my order it turned out that it was in Lansing an hour away. I called the Lansing store but you can't get to a person. It's an automated system. AI is not working out for customer service like this. When I explained this to the staff in Lansing, they had my order ready for over an hour. I asked them to make it fresh for me and they did. Great customer service! Also, the food was excellent. also.
- MBMyra BellOct 27, 20255.0Good food and service!
- LKLou KoeppenOct 20, 20251.0Waited at pick up window for 20 mins 3 employees just kept looking at me finally after 20 mins a tapped on window until one cane to window and then gave me an attitude when all she had to do was hand me the order Love the food but wont be back to this location as its not the first time it’s happened apparently they have a lack of customer service and no proper management
- MRMarcus RobinsonOct 2, 20251.0My first time ever writing a review. The food was delicious , I really enjoyed it. But the service was horrendous. The person working (short haired women) took my order and was very dismissive of my choices, kept making comments and had a terrible attitude, not friendly in the slightest. I usually go to this chipotle for large catering orders for my company, but after the service today, I will definitely be moving on and will be getting food for our events down the road at the qdoba.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Lansing Mall Relo offer?
Chipotle Lansing Mall Relo offers Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads.
What are the opening hours of Chipotle Mexican Grill at 5805 W Saginaw Hwy?
This Chipotle location is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Lansing Mall Relo offer pickup or delivery services?
They offer in-store pickup for customer convenience.
How can I order Chipotle online for pickup?
You can order online through their website https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What is Chipotle's approach to the ingredients used in their food?
Chipotle prioritizes responsible sourcing using only 53 real ingredients without artificial colors, flavors, or preservatives, adhering to their 'Food with Integrity' principles.
Is Chipotle Mexican Grill in Lansing Mall Relo welcoming to LGBTQ customers?
Yes, this Chipotle location welcomes LGBTQ customers and promotes inclusivity.
What other dining options are near Chipotle at Lansing Mall Relo?
Nearby dining options include Jersey Mike's Subs, Hibachi Grill Sushi Buffet, Wingstop, King Crab (Lansing), and Logan's Roadhouse, offering a variety of cuisines from sandwiches to sushi and barbecue.
Are there any fitness centers close to Chipotle Mexican Grill at Lansing Mall Relo?
Yes, Planet Fitness, a gym and fitness center, is located nearby, perfect for a workout before or after your meal.
Which retail stores can I visit near Chipotle Mexican Grill in Lansing Mall Relo?
Close to Chipotle, you can visit retail stores such as DXL Big and Tall, Bed Bath & Beyond, Red Wing Shoes, Mattress Firm, Party City, and Delta Center shopping center.
How can I contact Chipotle Mexican Grill at Lansing Mall Relo?
You can reach them by phone at +1 517-220-9370 or email at MI.3454.LansingMall@chipotle.com.