Arby's

3.9
871 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4219 W Saginaw Hwy, Lansing, MI
48917, United States

Hours

Reviews

3.9
871 reviews
5 stars
392
4 stars
205
3 stars
127
2 stars
52
1 star
95

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food temperature, freshness, and incorrect orders, with some experiencing food poisoning.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and a lack of attention to maintaining the dining area.

Inconsistent Experience

The overall experience varied greatly, with some praising the staff and service while others expressed disappointment in the quality and service.
  • AS
    Anna Strong
    5 days ago
    1.0
    I just had my last Arby's. I asked for hot curly fries with my classic beef and cheddar, fries, and Reuben. I bought this same food last week at the Arby's on MLK in Lansing, Michigan all of which was cold. Tonight I thought I would try the one on West Saginaw and it was the same story. I specifically asked for hot fries, but unfortunately, it was the same story. I don't want a free meal, I just wanted to let you know because this is how businesses fail. Goodbye.
  • BS
    Brynna Samuels
    Dec 21, 2025
    1.0
    Either my order was just completely disregarded or Door Dash was given the wrong order
  • EB
    Eric Brauher
    Dec 16, 2025
    1.0
    Went here before they were closed nobody took my order they have left early
  • DD
    Dakkota_THE-Reviewer
    Nov 11, 2025
    3.0
    Food was great, but got over charged for my order...disappointed to say the least.
  • BG
    Bob Gardner
    Nov 5, 2025
    5.0
    Not my most visited Arby’s, but it is a good one. My visit was swell so I rang the bell. Tried the Steak Nuggets Sandwich.