Arby's

4.0
1027 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
622 N Homer St, Lansing, MI
48912, United States

Hours

Reviews

4.0
1,027 reviews
5 stars
475
4 stars
276
3 stars
162
2 stars
42
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and unprofessionalism.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Inconsistent food quality reported; some customers enjoyed their meals while others received cold or poorly prepared food.

Cleanliness

Concerns raised about unsanitary conditions in the restaurant and poor hygiene practices among staff.

Speed of Service

Service speed varied widely, with some customers experiencing long wait times while others noted quick service.
  • RA
    Rosemary Arnold
    Nov 21, 2025
    1.0
    I could’ve went to Wendy’s I could’ve went to Burger King. I could’ve went to McDonald’s. I could’ve went to Taco Bell and spent just as much money or less. I asked for two turnovers one cherry one apple why do I bite in the two apple turnovers? I asked for light ice while I get regular ice why I’m trying not to be mean here but come on man.
  • JP
    Jacob Porter
    Nov 13, 2025
    5.0
    All I'm gonna say is, Matt, when my survey comes in.... you should know that I'm slightly unhinged but I definitely gave you a great one. To everyone else: call Matt the Sauce Paladin if you see him. He will understand once the survey hits. Dude was awesome. I asked for more sauce and he thought I would need and he understood the assignment.
  • VO
    Victor Ortega
    Nov 7, 2025
    5.0
    Great customer service, drive thru lady was very nice and friendly and had patience with my questions. Many lack good customer service but this location has it.
  • JW
    John Watson
    Nov 2, 2025
    5.0
    Food today was especially good, staff was friendly and quick!
  • MJ
    Mila J
    Oct 11, 2025
    1.0
    Order steak bowl food was under portion and not hot