Wendy's

3.7
811 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3367 Sterns Road, Lambertville, MI
48144, United States

Hours

Reviews

3.7
811 reviews
5 stars
327
4 stars
182
3 stars
141
2 stars
56
1 star
105

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders, missing items, and poorly prepared food.

Service Quality

Customer service experiences varied widely; some praised friendly staff while others reported rudeness and unprofessional behavior.

Food Freshness

While some customers enjoyed fresh and hot food, others received cold or stale items.

Wait Times

Long wait times were frequently mentioned, especially during busy hours, with some customers expressing frustration over delays.

Value for Money

Customers appreciated the value of certain meal options like Biggie Bags, but others felt the quality did not justify the price.
  • BF
    Brandon French
    Nov 10, 2025
    1.0
    I went through drive the through and ordered some biggie bags, wanting sweet and sour. I was told sweet and sour was no longer available but I could try this new sauce called sweet chili. I asked if I could get one to try and was told she would have to charge me. I understand for a sauce that has been out for a while, but for a new sauce that replaced an old one just to try? I then wait for my food, roughly 2-3 minutes which isn't an issue, and discover that there were no straws for my drinks, no spoons for the frostys, the food was cold, and I was missing a sauce for one of the biggie bags. All of this seems intentionally done by the staff.
  • JM
    justin miller
    Sep 19, 2025
    3.0
    Not the best wendys I've ever been to, but definitely not the worst. Had a few good experiences and 1 terrible one. Hopefully as time goes on the good will far out weigh the bad. The food is fresh and generally well made, but they have a problem remember what you ordered / checking what they have put in the bag.
  • HC
    Howard Chancey
    Sep 11, 2025
    1.0
    2nd time lady at front counter has messed up my order. One of my baconator patties was not cooked properly. Cashier was using foul language and bad talking the rest of the crew. Complete lack of professionalism. Tried calling to inform the manager the meat is under cooked and the phone was answered but just left off the hook.
  • AJ
    Addi James
    Sep 3, 2025
    1.0
    Just waited 25 minutes to receive a barely warm bag of food that had been sitting out and forgotten about. We were told it’d be a couple minutes for fresh chicken, but no one delivered the bag when ready.
  • II
    ION.python
    Aug 25, 2025
    5.0
    Perfect customer service. Deborah is awesome very kind and very helpful

Frequently Asked Questions About Wendy's

Is Elville Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.