Papa Johns Pizza

Reviews

• RM

  Rick Magee

  Dec 14, 2025
  1.0
  This is the second time in a row that we have driven the 10 miles to pick up our order ( because they don't deliver that far out) only to be given the wrong pizza order. Both pizzas were not what we ordered. No even close. We sent our son. Probably should have checked the order but how hard is it to process an order. The first time it happened we said no big deal mistakes happen but this is the second straight time. Not at all happy that they continue to scew things up
• AH

  Alexander Harrison

  Nov 15, 2025
  5.0
  I like pizza
• MF

  mr. fox

  Nov 12, 2025
  4.0
  Store manager was acting a bit off putting, went by the next day to talk to whatever manager was available to see what should be done. The two employees there wouldn't say who was the manager on duty. THEN when I talked to them about my experience, they blew me off and were just being condescending and rude. It was the tall chubby dude with glasses. To be real you are already serving up mediocre pizza, but to have such garbage tier customer service on top of that? Lol yikes. There are only 2 pizza places in town, guess I will just go to the other one. Anyone reading this? Papano's, the other pizza place, has pizza just as good but the employees are sweethearts. Id recommend supporting them, a local business, over some rude arrogant socially inept kids at a franchised location. ♡ UPDATE: store manager called me, explained he wasnt feeling good at all, hence the miscommunication the night of that left us feeling off put. I can get that and felt bad he was in a bad way. He apologized for him employees behavior, said his employee was completely wrong about that and that he will retrain him. I appreciated how he handled it, which made it clear why HE is in charge. He had a cool head and dealt with the issues with grace and professionalism. I updated my 1 ☆ rating to 4☆. I do think you should still support papano's, but so long as the store manager at papa johns is there and keeps his employees maintaining a professional and courteous attitude then id say give them some love too. Thanks
• EH

  Ethan Humpback

  Sep 11, 2025
  5.0
  Fast n friendly service. Food was perfect.
• LL

  Leslie Lemieux

  Nov 14, 2023
  1.0
  This is the WORST papa Johns in northern michigan. Pizza is never cooked all the way so it is still doughy and if you place an online order it gives u an estimated time but expect to have to wait at least 20-35 mins longer than it shows. We order our pizza that 5:10 was told it would be ready at 5:45pm called the store to find out the status of our order at 6:05pm was told it hasn't even been made and in the oven that is wont be ready until at least 6:30pm at the soonest. Wasnt offer any compensation for the inconvience or even a coupon for the next time we order. Worst customer service EVER!

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