Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,186 reviews
5 stars
447
4 stars
321
3 stars
199
2 stars
64
1 star
155
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the fast and friendly service, with many noting the staff's positive attitude and helpfulness.
Food Quality
While many enjoyed the food being hot and fresh, there were complaints about inconsistencies, such as soggy fries and incorrect orders.
Staff Training
Several reviews highlighted issues with staff professionalism and training, indicating a need for improvement in customer service skills.
Cleanliness
The cleanliness of the dining area was generally appreciated, but there were significant complaints about the condition of the restrooms.
- PPPlayAggressive4 days ago5.0I stopped by late at night to grab a pup cup for my dog, and the kind folks there gave it to me for free! ❤️
- STSharon ThomasJan 5, 20262.0I called and spoke with the manager “Xavier”. They gave me a chili with “whole onion rings” not chopped up like every other Wendy’s. He said “Come on in and we will make it right”…..NO This is what I got……AGAIN!!
- MKMolly kJan 3, 20265.0This is the best Wendy’s ever. Their customer service is fantastic and they always hook it up for me… Five stars their manager is amazing.
- TLTeej LoveDec 24, 20255.0Fast and friendly. Just grabbed lunch here. Their staff was very nice and I got my food fast. Pretty impressed with the service here.
- KCKari CalkinsDec 18, 20253.0Who doesn't have sweet and sour for nuggets? I always get chili cheese backed potato and a burger and my potatoe is almost always caked with shredded cheese with the slightest whisper of chili on top... Like literally two tablespoons worth of chili, then they charge for sour cream for the baked potato now which is crazy. It's okay for what it is but I've stopped going because it still feels like a rip off for the quality.
Frequently Asked Questions About Wendy's
Is Gaines Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's in Kentwood, MI?
The drive-thru is open Monday to Friday from 7:00 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.
Does this Wendy's location in Kentwood serve breakfast?
Yes, this Wendy's serves breakfast including breakfast combos, sandwiches, coffee, and sides.
Can I order Wendy's food online or via a mobile app?
Yes, you can place orders through the Wendy's app or their website at order.wendys.com for delivery and pickup.
What payment methods are accepted at this Wendy's?
Wendy’s accepts American Express, Cash, Discover, MasterCard, and Visa.
Is delivery available at this Wendy's location?
Delivery is available; check the Wendy’s app or website and enter your address to confirm availability.
How can I contact Wendy's Kentwood location for questions or feedback?
You can call (616) 698-0833, use the customer care live chat on their website, or fill out their customer satisfaction survey.
Are there any nearby restaurants to Wendy’s in Kentwood where I could grab a different meal?
Yes, nearby restaurants include IRIE Kitchen (Jamaican/Caribbean cuisine), Panda Express (Pan-Asian), Pizza Hut, and Jimmy John's (sandwiches).
If I'm planning a workout nearby, are there any fitness centers close to Wendy’s Kentwood?
Yes, nearby fitness centers include CKO Kickboxing Grand Rapids South and Mayweather Boxing and Fitness, great options for martial arts and boxing enthusiasts.
Are there convenient services near Wendy’s for errands before or after grabbing food?
Yes, nearby you’ll find U-Haul Neighborhood Dealer for truck rentals, Pak Mail for shipping, LibertyX Bitcoin ATM, and Shell gas station for fueling or convenience needs.
Does Wendy's Kentwood location offer dine-in and drive-thru options?
Yes, this Wendy's offers dine-in, drive-thru, takeout, and delivery services to accommodate your preferences.