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Wendy's

3.7
(1192 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6628 Kalamazoo Avenue S.E., Kentwood, MI
49508, United States

Hours

Reviews

3.7
1,192 reviews
5 stars
447
4 stars
321
3 stars
200
2 stars
65
1 star
159

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and unprofessional behavior.

Order Accuracy

Many customers noted issues with incorrect orders, missing items, and poor attention to detail.

Food Quality

Food quality is inconsistent, with some reviews highlighting hot and fresh meals, while others mention soggy or poorly prepared items.

Cleanliness

Cleanliness of the dining area and restrooms is a recurring concern, with several customers reporting unsatisfactory conditions.
  • SS
    Sandra Spalding
    5 days ago
    1.0
    Cold dried out horrible even for fast food, go down the road. Plus, they can't seem to get it together even non busy times
  • VC
    Vanessa Copione
    Feb 5, 2026
    1.0
    We came here tonight and ordered 2 meals. When we got home only 15 minutes later, we realized they completely forgot to put our 10 piece nugget into the bag. Upon calling the store, they told us we could not get a refund without a receipt, but THEY never gave us one. Poor service and a terrible way to get customers to come back in the future.
  • KM
    K Mac
    Jan 14, 2026
    2.0
    Tried order something on my break and the manager took his time getting my order after asking if I was placing an order twice? Then just walked away… I walked out. So this review is only for service.. I like Wendy’s and their always better than McDonald’s
  • PP
    PlayAggressive
    Jan 8, 2026
    5.0
    I stopped by late at night to grab a pup cup for my dog, and the kind folks there gave it to me for free! ❤️
  • ST
    Sharon Thomas
    Jan 5, 2026
    2.0
    I called and spoke with the manager “Xavier”. They gave me a chili with “whole onion rings” not chopped up like every other Wendy’s. He said “Come on in and we will make it right”…..NO This is what I got……AGAIN!!

Frequently Asked Questions About Wendy's

Is Gaines Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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