Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,180 reviews
5 stars
443
4 stars
321
3 stars
198
2 stars
63
1 star
155
What are people saying?
AI-generated from recent customer reviews
Food Quality
Food is often reported as hot and fresh, but there are complaints about greasy or poorly prepared items.
Customer Service
Service is generally friendly and attentive, but there are instances of rudeness and unprofessional behavior from staff.
Order Accuracy
Many customers experienced issues with incorrect orders or missing items, leading to frustration.
Cleanliness
The dining area is often clean, but there are significant complaints about the condition of the restrooms.
Speed of Service
Service speed varies; some customers report quick service while others experience long wait times.
- WJWidlin Jean-Baptiste6 days ago1.0The young black girl at the counter was very disrespectful she slammed the window in my face several times after I asked her for extra bags since everything was squished into one bag she gave me small bags that are used for sauces, I asked her to give me larger ones and take the smaller ones back she told me we don’t take anything back. Then she forgot the sprite and gave it to me with no ice. Then the fries were soggy, no napkins in the bag. I had to go inside to put ice in the cup because she refused to open the drive thru window. This place needs to talk to their staff about hospitality and how to do basic tasks on the just such as cooking fries and putting napkins in the bag. Managers please make sure your employees are receiving basic training because it seems as if none of these workers have that.
- MDMic DuvalierNov 1, 20252.0Was wondering why my order cost more the casier asked if I wanted a 4 piece tender I said no a 3 piece and she still took it upon herself to make it a four piece Why??? Pay attention
- KPKarmen PetrovicOct 17, 20255.0My food was really good, hot and fresh, I enjoyed their fries. Staff through the drive thru were amazing.
- BTBryan TeboSep 23, 20255.0Really enjoyed the bands and food the staff was very attentive and knowledgeable
- RBRick and Brenda BeckerAug 26, 20255.0After stopping to Panera for a senior coffee, and them letting me know it would be $2.89, I went to my favorite senior coffee stop! Wendy’s senior coffee is only $.45! A beautiful woman, Lynn gave me the best service! The Café was clean, and everybody was friendly! Thank you for wonderful service and keeping your Cafe warm and welcoming with cleanliness and smiling faces!
Frequently Asked Questions About Wendy's
Is Gaines Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Kentwood, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Kentwood, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (616) 698-0833.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Gaines Wendy’s serve breakfast?
Yes, this Wendy’s location in Kentwood, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's in Kentwood, MI?
The drive-thru is open Monday to Friday from 7:00 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.
Does this Wendy's location in Kentwood serve breakfast?
Yes, this Wendy's serves breakfast including breakfast combos, sandwiches, coffee, and sides.
Can I order Wendy's food online or via a mobile app?
Yes, you can place orders through the Wendy's app or their website at order.wendys.com for delivery and pickup.
What payment methods are accepted at this Wendy's?
Wendy’s accepts American Express, Cash, Discover, MasterCard, and Visa.
Is delivery available at this Wendy's location?
Delivery is available; check the Wendy’s app or website and enter your address to confirm availability.
How can I contact Wendy's Kentwood location for questions or feedback?
You can call (616) 698-0833, use the customer care live chat on their website, or fill out their customer satisfaction survey.
Are there any nearby restaurants to Wendy’s in Kentwood where I could grab a different meal?
Yes, nearby restaurants include IRIE Kitchen (Jamaican/Caribbean cuisine), Panda Express (Pan-Asian), Pizza Hut, and Jimmy John's (sandwiches).
If I'm planning a workout nearby, are there any fitness centers close to Wendy’s Kentwood?
Yes, nearby fitness centers include CKO Kickboxing Grand Rapids South and Mayweather Boxing and Fitness, great options for martial arts and boxing enthusiasts.
Are there convenient services near Wendy’s for errands before or after grabbing food?
Yes, nearby you’ll find U-Haul Neighborhood Dealer for truck rentals, Pak Mail for shipping, LibertyX Bitcoin ATM, and Shell gas station for fueling or convenience needs.
Does Wendy's Kentwood location offer dine-in and drive-thru options?
Yes, this Wendy's offers dine-in, drive-thru, takeout, and delivery services to accommodate your preferences.