Business Details
About
Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
143 reviews
5 stars
66
4 stars
11
3 stars
5
2 stars
8
1 star
53
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Consistency
Feedback indicates inconsistency in food quality, with some customers receiving cold or improperly prepared items.
Customer Experience
While some customers praised friendly staff and good smoothies, many expressed frustration over management issues and lack of training.
Location Issues
Several reviews mentioned difficulties finding the location due to incorrect Google Maps listings and operational hours.
Management Concerns
Customers noted a need for better management and training, with many feeling that staff were inexperienced and unprofessional.
- SRsylvia rose2 days ago3.0I’ve found there to be a lack of consistency at this Tropical Smoothie location. I will only ever order a peanut butter cup (I know, I like my sweets). Anyways, I absolutely freaking love it when it’s the dude with the glasses who assists me with my order but anytime it’s anyone different, my smoothies are off. Sometimes it the texture, sometimes it’s the taste. And sometimes it’s both. This morning is a specific example. I love the texture but the look and taste is meh. Like where’s the chocolate my dude? $10 for a peanut buttter cup without chocolate be nuts 🥜 🤣 LITERALLY! Not to mention, the smug interaction was not very enlightening. I just wish more nice humans worked in food service.
- RMRachel MarierNov 1, 20252.0Ordered my own food through doordash so it'd be ready sooner, watched them place my order in the cubby and unsurprisingly a major part of what I ordered needs an easy and simple container of salsa, which I noticed they failed to provide which was clearly stated on the order and comes WITH said meal?? I had to ask for what I paid for twice and got a severe death stare and attitude.
- MBMindy BrooksOct 29, 20251.0I can not believe this service we have . The counter person taken orders is absolutely rediculous and he needs to be in training. Over charged by $4.89 I am not happy about it either. If you get a smoothie in traverse city it should be the same in Grand Rapids . Won’t be visiting this location again for sure .
- MWMia WilsonSep 22, 20251.0I had the worse experience ever here. Team members were extremely rude and unprofessional. I spent $50 and didn’t receive the correct order🤦🏿♀️ Team members blamed customers for store being busy but only 3 cars were in line and lobby was closed. I will never shop here again and hate I wasted my time and money here
- XYxela yaliSep 11, 20251.0I dont think this location is right?? My google maps took me to a factory. I back out and in again and still. Im really confused. I tried to call the number and no one picked up.
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe in Kentwood accept reservations?
No, Tropical Smoothie Cafe in Kentwood does not accept reservations.
What are the operating hours for dine-in service at Tropical Smoothie Cafe Kentwood?
The dine-in hours are Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Is there a drive-through available at Tropical Smoothie Cafe Kentwood and what are the hours?
Yes, there is a drive-through open Monday to Friday from 7:00 AM to 9:00 PM, Saturday and Sunday from 8:00 AM to 9:00 PM.
Can I order online or via app for pickup or delivery from Tropical Smoothie Cafe Kentwood?
Yes, you can order ahead using the Tropical Smoothie app or online for in-store pickup, curbside pickup, or delivery service.
What types of meals are served at Tropical Smoothie Cafe Kentwood?
They serve breakfast, lunch, brunch, dinner, and late-night meals.
What payment methods are accepted at Tropical Smoothie Cafe Kentwood?
They accept American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, MasterCard, and Visa.
What kind of food and specialties does Tropical Smoothie Cafe Kentwood offer?
They offer fresh smoothies, wraps, flatbreads, bowls, acai bowls, gluten-free options, salads, quesadillas, kids food, and specialty beverages in a casual setting.
Are there any popular nearby fitness centers close to Tropical Smoothie Cafe Kentwood?
Yes, Symmetry Training and Fitness and Orangetheory Fitness are nearby, making it easy to grab a healthy smoothie or meal after your workout.
What nearby places can families visit along with Tropical Smoothie Cafe Kentwood?
Families can enjoy HappyKids Indoor Playground nearby, ideal for kids to play before or after dining at the cafe.
Are there nearby attractions for customers interested in arts and entertainment near Tropical Smoothie Cafe Kentwood?
Yes, The Mixx music venue and Arthur Murray Dance Studio are nearby, offering entertainment and dance opportunities to complement your visit.