Buffet RestaurantPizza RestaurantChicken RestaurantRestaurantRestaurant Delivery ServiceTake Out RestaurantSalad ShopCatererPizza Ranch
At Pizza Ranch, you’ll enjoy our legendary service in a wholesome, family-friendly setting inspired by the Old West.
Whether you sample our buffet or grab your food to go, you’ll savor every slice of our cravable pizza, every piece of The Country’s Best Chicken®, and every one of our delicious sides and salads.
Don’t see your favorite pizza on the buffet? Just request it and we’ll make it fresh for you—and make sure you get the first slice!
Finally, no trip to The Ranch is complete without our signature cinnamon streusel Cactus Bread®—so be sure to save room!
Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash in bathrooms, and food left out for extended periods.
Food Quality
Customers reported inconsistent food quality, with many mentioning cold, stale, or poorly prepared items, particularly pizza and chicken.
Service Issues
Several reviews noted poor service, including long wait times for food, lack of staff attention, and unhelpful responses from employees.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff, good chicken, and enjoyable buffet options during their visits.
JJ
Joseph
1 day ago
1.0
Went there for their Lent fish promotion, the fish was not good, heavily breaded and tasteless, was definitely a cheap frozen fish. Could have easily gone to a local grocery store and purchased cheap frozen fish. Also, why is the ice cream machine not working? Ask for a price adjustment for the machine not working, the employee says we should have asked prior to paying. What? Deceptive advertising, don’t waste your time.
MC
Mackenzie Carrera
6 days ago
1.0
If I could give this 0 starts I would. We visit here often. My daughter loves the buffet and we can’t find any anymore. So we love it here. But this experience changed the frequency of our visits to NEVER again. It is 24 degrees outside, there is NO heat inside of the building. We didn’t realize just how cold until AFTER we paid. They didn’t let us know, nothing. Then, as we were trying to find a table, we couldn’t. There was food stacked high on tables, dirty plates, disgusting floors. We couldn’t even find a clean table to sit at. Then when we went to the Buffett to get our food, the peas were slimy, the pasta dry and crispy, the desert pizza table was filthy. The bathrooms had overflowing trash, and feces on the toilet seat. I was appalled. They ended up coming to clean up a few tables but that was the it of it. Waited super long for fresh desert pizza, all while we were freezing but trying to get $50 worth of our food! This was a despicable experience. When going to inform a team member of the tables, I waited 10 minutes for anyone to even come to the front counter. Everyone in the kitchen playing around and nobody out checking the dining room and the food on the buffet.
This place has gone down hill. It’s terribly sad as this restaurant came highly recommended by us in the past. I’m disgusted.
MN
M R N
6 days ago
1.0
DON'T GO! AWFUL! $18 WASTED. I left in 10 minutes, after the 1st slice. The dough was thin, but hard like a shoe's sole, what I thought to be spinach, it was some green that seemed to come out from a pressure cooker. Basil?? You wouldn't ever find it there. DON'T GO!
LM
Leah Murray
Feb 20, 2026
1.0
We went here for the wing night last night. Unfortunately, it seemed like wings were what the focus was and not the pizza. To make it even worse, the wings were always cold even right after they added new ones. The workers were rarely adding more pizza to the buffet when it was running out, and never added anymore cheese sticks the entire time we were there. I was able to get one cheese stick, but my sister did not get any and they never put more on the buffet. The chicken tenders and hot honey dipping sauce were good. There was a lot of things broken at this location too. The ice cream machine was not working and one of the beverage machines was also broken. They also ask for a tip before when you pay before sitting down. What exactly am I tipping for when nobody clears your table?! We had to take our own used plates to a bussing station, nobody picks up your plates for you. This place is honestly not worth the price. Almost $80 for cold food, not enough pizza at PIZZA ranch, broken ice cream machine, and terrible service. Do not waste your money here.
BF
blue frost
Feb 12, 2026
1.0
Pizza was yesterday pizza they just leave out. Nothing fresh until like a hour. They still leave some left out pizza and replace some of them. The selection could be more. I asked if he could make one then he said there on rotation. Same thing for the rest of the food left over yesterday food. Even the dessert was rock solid. The mash potatoes are instant instead of homemade. No waitress to take any left over plates. Ice cream machine is broken 18 dollars a person is ridiculous for the quality.
To view current buffet hours for the Kentwood Pizza Ranch restaurant location, please visit our website: https://pizzaranch.com/locations/mi/kentwood/3858-28th-st-se.
How much does your buffet cost?
Lunch buffet pricing is: $15.75, and dinner buffet pricing is: $18.25. Check out website to see our kids pricing and other buffet discounts available: https://pizzaranch.com/locations/mi/kentwood/3858-28th-st-se.
Can I apply for a job online?
Yes! Visit https://pizzaranch.com/careers/locations/kentwood-mi to view and apply for open positions.
Are you hiring?
Visit https://pizzaranch.com/careers/locations/kentwood-mi to view and apply for open positions.
Do you offer alcohol?
Select Pizza Ranch locations offer beer. Please call the restaurant at (616) 251-1400 to confirm.
How much is the delivery fee?
Delivery fees vary by restaurant and by delivery zone. Delivery fees for your address will be listed before completing your order at https://pizzaranchorder.com or you can call your local Pizza Ranch for more information.
Do you offer delivery?
A majority of our locations offer delivery. If you see it in the features list on the webpage: https://pizzaranch.com/locations/mi/kentwood/3858-28th-st-se, this location offers delivery! Please note that locations have different delivery zones, and we may not be able to delivery to your desired address.
Do you offer to-go orders?
Yes, all Pizza Ranch locations offer a to-go menu. Order by phone or online at https://pizzaranchorder.com.
How far do you deliver?
Delivery zones vary by restaurant. Please call your local Pizza Ranch to see if your address falls within our delivery zone.
What payment methods do you accept?
Pizza Ranch accepts cash, debit cards, credit cards, and Pizza Ranch gift cards. Checks are not accepted at most Pizza Ranch restaurants.
Do you take reservations?
Pizza Ranch does not reserve seats in our open dining area, but most Pizza Ranch restaurants have community rooms available for your events, family gatherings, and parties! Please call to learn more and reserve a room.
Can I bring in birthday cake?
Outside food rules vary by locations, so please call your restaurant at (616) 251-1400.
Do you sell gift cards?
Yes! Pizza Ranch sells gift cards in our restaurants and online. Please note that Ranch Rewards loyalty points are only earned on gift card purchases made in the restaurant, not for cards or e-certificates purchased online or through third-party sites and vendors.
Are drinks included in buffet pricing?
Please check out the website. Buffet inclusions are listed above buffet hours and pricing: https://pizzaranch.com/locations/mi/kentwood/3858-28th-st-se.
Is the buffet all you can eat?
Yes, the buffet is all-you-can-eat salad, pizza, chicken, sides and dessert! Product availability can vary by location. If you don’t see your favorite pizza on the buffet, use our Buffet Your Way option by requesting your favorite toppings.
Do you offer fish options during lent?
Menu offerings vary by Pizza Ranch location but some offer a fish option on Fridays during lent. All locations offer meatless pizzas and a full, fresh salad bar every day! Visit our legendary buffet, and we would be happy to accommodate your dietary needs.
Do you offer gluten free pizza?
Yes, we offer a variety of pizza toppings on a gluten-free crust. View our menu options by clicking on the Gluten-Sensitive category: https://pizzaranch.com/menu/pizza.
What types of food can I expect at Pizza Ranch in Kentwood?
Pizza Ranch offers a family-friendly buffet with fresh-made pizzas, The Country's Best Chicken®, hot sides, a salad bar, and legendary desserts including cinnamon streusel Cactus Bread®.
What are the hours of operation for Pizza Ranch Kentwood?
Pizza Ranch Kentwood is open daily from 11:00 AM to 9:00 PM. Holiday hours may vary, such as closing early on December 24 at 3:00 PM or being closed on December 25.
Does Pizza Ranch in Kentwood offer buffet dining?
Yes, the buffet is all-you-can-eat including salad, pizza, chicken, sides, and desserts. You can also request pizzas to be made fresh with your favorite toppings.
Can I place an order for carryout or delivery at Pizza Ranch Kentwood?
Yes, you can order carryout or delivery by phone at (616) 251-1400 or online at https://order.pizzaranch.com. Delivery availability may vary by location.
Are there any job opportunities at Pizza Ranch Kentwood?
Yes, Pizza Ranch is hiring! You can view and apply for open positions online at https://careers.pizzaranch.com.
Does Pizza Ranch Kentwood have a drive-through or curbside pickup?
Yes, this location has a drive-through open daily from 11:00 AM to 9:00 PM and offers curbside pickup for your convenience.
Is Pizza Ranch Kentwood family-friendly and wheelchair accessible?
Yes, Pizza Ranch welcomes families, has a casual attire policy, and offers wheelchair accessible entrance, seating, parking, and restrooms.
What nearby restaurants can I visit before or after dining at Pizza Ranch Kentwood?
Nearby you can find Denny's for breakfast, Red Lobster for seafood, Texas Roadhouse for steakhouse fare, and Olive Garden for Italian dining.
Are there shopping options close to Pizza Ranch Kentwood?
Yes, nearby shopping includes Burlington, Marshalls, Gazelle Sports for sporting goods and shoes, and mattress stores like Jonathan Stevens Mattress.
What services are available near Pizza Ranch Kentwood that customers might find useful?
Near Pizza Ranch, you'll find services such as U-Haul Moving & Storage, Western Union money transfer, and health facilities like ATI Physical Therapy and GR Asian Massage.
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