Pizza Hut

3.8
228 reviews
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Business Details

3128 28th St SE, Kentwood, MI
49512, United States
(616) 942-9944
https://locations.pizzahut.com/mi/kentwood/3128-28th-st-se
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3128 28th St SE in Kentwood, MI. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Pizza Hut
3128 28th St SE, Kentwood, MI
49512, United States

Hours

Reviews

3.8
228 reviews
5 stars
127
4 stars
29
3 stars
12
2 stars
12
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for their orders, poor customer service, and unprofessional behavior from staff.

Food Quality

Mixed reviews on food quality; while some praised the pizza as delicious and fresh, others complained about incorrect orders, cold food, and unsatisfactory preparation.

Cleanliness

Several reviews mentioned cleanliness issues within the establishment, including dirty tables and unsanitary conditions.

Staff Behavior

Feedback highlighted a lack of professionalism among staff, with reports of employees being distracted, unhelpful, or rude.

Positive Experiences

Despite the negative feedback, some customers had positive experiences, noting friendly service and good food.
  • SS
    Sarah Schmidt
    Nov 17, 2025
    2.0
    Not great at all. Little Caesar’s would have been better. The young lady working the counter was nice though.
  • SH
    Saudin Hodzic
    Nov 16, 2025
    1.0
    Terrible service. I placed an order at 5:30 PM and was told it would be ready in 10–15 minutes. Instead, I waited 45 minutes for a medium pizza and some wings. On top of that, I had three small kids with me, and they were blasting music filled with profanity. I get that young employees want to listen to music — that’s totally fine — but it doesn’t need to be blasted at full volume. I actually had to take the kids back to the car because the place felt more like a nightclub than a family restaurant. Very disappointing experience.
  • BC
    Big country
    Oct 30, 2025
    1.0
    I got sick from there pizza today
  • LL
    LinkNotZelda
    Oct 15, 2025
    5.0
    Awesome pizzas, great delivery. Thanks guys
  • AW
    Adrienne Watson
    Oct 7, 2025
    5.0
    They have bottled drinks. They're Pepsi products so if you like Cola, buy your drink elsewhere. Overall, the food is amazing. They also have a dine in area in this one so they have a drink machine as well. Very respectful staff. Had a little bit of a wait but it was definitely worth it. I ordered the Chicken Bacon Parmesan Pizza Melt and it was definitely 10/10.
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Frequently Asked Questions About Pizza Hut

What are the operating hours for Pizza Hut at 3128 28th St SE in Kentwood, MI?

Pizza Hut is open Monday through Thursday from 10:00 AM to 11:00 PM, Friday and Saturday from 10:00 AM to midnight, and Sunday from 11:00 AM to 11:00 PM.

Can I order Pizza Hut's menu online for delivery or pickup in Kentwood, MI?

Yes, you can order online for delivery, carryout, or curbside pickup via the Pizza Hut website or mobile app.