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Pizza Hut

3.8
(230 reviews)

Business Details

3128 28th St SE, Kentwood, MI
49512, United States
(616) 942-9944
https://locations.pizzahut.com/mi/kentwood/3128-28th-st-se

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3128 28th St SE in Kentwood, MI. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Pizza Hut
3128 28th St SE, Kentwood, MI
49512, United States

Hours

Reviews

3.8
230 reviews
5 stars
128
4 stars
29
3 stars
12
2 stars
12
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for their orders, rude staff interactions, and poor management leading to frustrating experiences.

Food Quality

While some customers praised the pizza and other menu items as delicious and well-prepared, others experienced issues with incorrect orders, cold food, and unsatisfactory quality.

Cleanliness

Several reviews mentioned that the dining area was not clean, with messy tables and unsanitary conditions noted.

Customer Service

Mixed feedback on customer service; some praised friendly staff while others highlighted unprofessional behavior and lack of attention from employees.
  • SW
    Stephen Williamson
    Jan 31, 2026
    1.0
    First they put blue cheese in the pizza box in the oven where it got hot. When I asked for blue cheese that was cold the lady had an attitude. Then I asked for the second blue cheese that I paid for and then she handed me the warm one back.
  • WW
    Wendi
    Dec 29, 2025
    3.0
    The personal pan pizza I got was awesome
  • SS
    Sarah Schmidt
    Nov 17, 2025
    2.0
    Not great at all. Little Caesar’s would have been better. The young lady working the counter was nice though.
  • SH
    Saudin Hodzic
    Nov 16, 2025
    1.0
    Terrible service. I placed an order at 5:30 PM and was told it would be ready in 10–15 minutes. Instead, I waited 45 minutes for a medium pizza and some wings. On top of that, I had three small kids with me, and they were blasting music filled with profanity. I get that young employees want to listen to music — that’s totally fine — but it doesn’t need to be blasted at full volume. I actually had to take the kids back to the car because the place felt more like a nightclub than a family restaurant. Very disappointing experience.
  • BC
    Big country
    Oct 30, 2025
    1.0
    I got sick from there pizza today

Brand Certified Facts from Pizza Hut

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Certified March 01, 2026Yext Knowledge Graph
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