Panera Bread

4.1
1135 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

3770 28th Street SE, Kentwood, MI
49512, United States
(616) 957-1100
https://www.panerabread.com/en-us/cafe/locations/mi/kentwood/3770-28th-street-se
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Kentwood is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
3770 28th Street SE, Kentwood, MI
49512, United States

Hours

Reviews

4.1
1,135 reviews
5 stars
574
4 stars
305
3 stars
117
2 stars
47
1 star
92

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being stale or poorly prepared, while others praised the freshness and taste.

Customer Service

Service experiences varied widely; some customers highlighted excellent service, while others reported rude staff and unresolved issues.

Cleanliness

Multiple reviews mentioned cleanliness issues, particularly in dining areas and bathrooms, affecting overall customer experience.

Pricing

Many customers felt the prices were too high for the quality and portion sizes of the food, leading to dissatisfaction.

Order Accuracy

Numerous complaints about incorrect orders and missing items, particularly with online and delivery orders.
  • MK
    Mary Kreis
    Nov 11, 2025
    1.0
    Sadly, this location does not offer anything for veterans on Veterans’ Day or a military discount.
  • LL
    Lisa Lisa
    Oct 31, 2025
    5.0
    Awesome workers. Clean place, great food.
  • RL
    RENE L.
    Oct 29, 2025
    3.0
    WOW Normally I love my sip club even though they offer almost zero cold beverages that are diabetic friendly. I have pretty much been focusing on the agave lemonade though during the summer the strawberry basil lemonade was a nice addition. Now even though sip club beverages are $3-4.59 when they add Hot chocolate for the chilly season for 3.99 instead of including it in Sip club they want us to pay 1.99 for it. Time to cancel my club until maybe next summer.
  • TH
    Tracy Hubscher
    Oct 12, 2025
    5.0
    I placed an online order for pickup this morning and when I got home I realized my order was not correct. Half of my order was missing. I called and spoke with a Liz and she was great. She didn't hesitate to make it right, she even threw in a coupon for a free pick two 3è3 a later time use and gave some bakery items for the trouble. She was very apologetic, and gave great customer service. Something that I don't see very often anymore these days. I wanted to take the time and thank her for everything.
  • SS
    Steven Schuitema
    Sep 15, 2025
    4.0
    Other than my wife getting some gluten in her salad, it was a pretty good experience. Even with allergy selected, she still got glutened.
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Frequently Asked Questions About Panera Bread

Does Panera Bread Kentwood accept reservations?

No, Panera Bread Kentwood does not accept reservations.

What are the delivery hours for Panera Bread Kentwood?

Panera Bread Kentwood offers delivery daily from 6:00 AM to 9:00 PM, except on Sunday when delivery is available from 7:00 AM to 8:00 PM.