Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, including missing items and wrong food.
Food Quality
Several customers complained about cold or stale food, with some describing their meals as inedible.
Staff Attitude
There were numerous mentions of rude or unhelpful staff, contributing to a negative customer experience.
Cleanliness
Some customers noted that the restaurant was clean, while others reported unsanitary conditions.
SM
Sarah Macauley
Nov 13, 2025
1.0
Came in at 7am and doors were locked on one side. 2 days ago, I came and all doors were locked completely to the lobby. There is a specific manager that is in when this happens in the morning.
GM
Gwenevere Mueller
Nov 9, 2025
1.0
Visited on a Thursday evening. I gave my kids pick of any fast food and they chose this, partly because they wanted a toy.
I ordered two happy meals with burgers, one with mustard only and apple slices, one with ketchup and pickles and double fries. After waiting a REALLY long time (like 25-30 minutes) we got our order and went home. In the bag were two happy meals, one with no toppings and one fry. One with ketchup and one fry. My kids were pretty upset and I can happily say that we gave McDonalds one last chance and will not be returning. As for the toys, since it was October they got a stupid plastic bucket instead of a toy.
Never again. Such a waste of money.
SS
Sarah Schmidt
Nov 8, 2025
1.0
Wow what a crap show! I pulled up to the drive thru and there was a few cars in line that had already ordered. The lady that was taking orders cut the machine off from taking my order and I sat there for like five minutes. I yelled hello with no response and when it quieted down(her mic was unmuted the entire time) I said hello a few more times and was finally able to get my order taken after another car had pulled up in the lane beside me and ordered before me. I had to pull up to wait for my food and when I was next up in line the person bringing out food brought several orders at once, and started from the BACK of the line. She was clearly confused about who had what, as each car she stopped to was another two minute conversation. I finally got my food and will not be returning to this location ever again. I rarely eat fast food so this is disappointing especially since I used to be a food service worker myself. Also the McDouble was just plain full of ketchup? Someone else is gonna be more disappointed than me. Probably a good thing I got it though cause there’s a few onions that got stuck on here somehow and whoever ordered the McDouble plain with lnly ketchup could have had an allergy. Should have checked the recent reviews about someone having a bite of their hash brown in their bag when they got their food, and I never would have tried this location out.
AL
Abigail L
Nov 1, 2025
1.0
I'm allergic to tomatoes, I cannot eat ketchup. Their mustard is mixed with ketchup. I ordered a hamburger, specified that I ONLY wanted mustard and pickles, and I had to have them give me a new one because they gave me ketchup, and the new ones they gave me look like they have ketchup mixed in? This is disappointing and unsafe, people have allergies and you're risking peoples safety and wellbeing.
SH
Steffani Hines
Oct 21, 2025
5.0
I go there and My friend Always makes the best @hot-hot coffee,and pancakes. I might join the team just to smell breakfast all day.. McDonald's Breakfast is the Best like Saturday Morning. I'm pushing for Manager to have cold cereal & Family Cartoon Saturdays @ Mickey D's. We'll see. I'd watch Batman Cartoons with my sons in the cafe, and they'll read the back of box like old tomes🥰
What are the delivery hours for McDonald's in Kentwood, MI?
McDonald's offers delivery from 5:00 AM to 1:00 AM Monday through Saturday, and from 6:00 AM to midnight on Sundays.
What types of pickup and delivery services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order from McDonald's on my smartphone?
You can use the McDonald's app available on iOS and Android via their respective app stores or order online through the provided delivery URL.
What payment options are accepted at McDonald's in Kentwood?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location has a drive-thru service.
What is the address and contact phone number for McDonald's in Kentwood, MI?
The address is 2824 28th St SE, Kentwood, MI 49508, USA. The contact phone number is +1 616-949-7241.
Are there nearby restaurants where I can try different cuisines around McDonald's?
Yes, nearby you can find Russ' Restaurant for American cuisine, KFC for chicken dishes, Taco Bell for Mexican food, and El Arriero for Mexican restaurant and bar experience.
If I’m renting a car, what nearby rental agencies are close to McDonald's Kentwood?
You can find Budget Car Rental, Avis Car Rental, and Enterprise Rent-A-Car nearby for your car rental needs.
Where can I get automotive services or supplies near McDonald's?
Nearby places include AutoZone, O'Reilly Auto Parts for automotive parts, and Mister Car Wash and Southland Auto Wash for car washing and detailing services.
Are there any nearby fitness or beauty services close to McDonald's Kentwood?
Yes, Lift Haus Grand Rapids is a nearby gym, and for beauty services you can visit SalonCentric, Excel Academies Of Cosmetology, Paul Mitchell the School Grand Rapids, or Cut x Kait.