Brand Certified
McDonald's
2.7(2275 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2824 28th St SE, Kentwood, MI
49508, United States
Certified by McDonald's • Mar 01, 2026
(616) 949-7241
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
2.7
2,275 reviews
5 stars
495
4 stars
340
3 stars
352
2 stars
225
1 star
863
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Accuracy
Many reviews highlighted issues with incorrect or missing food items, leading to customer dissatisfaction.
Cleanliness and Ambiance
Some customers noted cleanliness and friendly staff during certain visits, contrasting with negative experiences reported by others.
Operational Issues
There were complaints about the restaurant not adhering to posted hours and slow service, particularly during busy times.
- MCMike Chambers5 days ago1.0Nothing worse then ordering through Uber eats and McDonald's can't seem to get the order right.
- JIJacqueline IsraelsFeb 13, 20265.0Johnnie at the first window was so charismatic and fun! He made my trip to McDonald's great today! Even though they had to remake my sandwich due to the bacon missing. It didn't really upset me cause my interaction with Johnnie uplifted me! Also the manager made a full replacement sandwich. Thanks team!
- JWJuliana WarnersJan 20, 20261.0Door says the dining room opens at 5am. Google says they open at 5am. I walked there from the bus stop about a block down, wading my way through unplowed sidewalks. It's 7 degrees outside. When i get there at 6:30am, doors are locked. That's downright evil. Update your hours or honor them.
- BBBSJan 17, 20261.0If I could give this restaurant and its HR Assistant Tamara Jones 0 stars I would. Very disappointed. I’ll drive a little further and take my business to another McDonald’s before I patronize this establishment again. To add insult to injury they respond to the review with a link like they are going to fix the problem and they don’t. SMH!!
- SBSalara BunkerJan 4, 20261.0The morning workers are great! Amazing! They never forget anything on your order. I love going there in the A.M. The night shift workers are rude, and dismissive. They are constantly forgetting items from my order. The customer service at night is just terrible. They also ignore their drive-thru customers to avoid servicing them to close early. I've submitted a customer care claim already about the service. Hopefully I can get my money back. Even if it's a couple dollars, it's the principle!
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's in Kentwood, MI?
McDonald's offers delivery from 5:00 AM to 1:00 AM Monday through Saturday, and from 6:00 AM to midnight on Sundays.
What types of pickup and delivery services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order from McDonald's on my smartphone?
You can use the McDonald's app available on iOS and Android via their respective app stores or order online through the provided delivery URL.
What payment options are accepted at McDonald's in Kentwood?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location has a drive-thru service.
What is the address and contact phone number for McDonald's in Kentwood, MI?
The address is 2824 28th St SE, Kentwood, MI 49508, USA. The contact phone number is +1 616-949-7241.
Are there nearby restaurants where I can try different cuisines around McDonald's?
Yes, nearby you can find Russ' Restaurant for American cuisine, KFC for chicken dishes, Taco Bell for Mexican food, and El Arriero for Mexican restaurant and bar experience.
If I’m renting a car, what nearby rental agencies are close to McDonald's Kentwood?
You can find Budget Car Rental, Avis Car Rental, and Enterprise Rent-A-Car nearby for your car rental needs.
Where can I get automotive services or supplies near McDonald's?
Nearby places include AutoZone, O'Reilly Auto Parts for automotive parts, and Mister Car Wash and Southland Auto Wash for car washing and detailing services.
Are there any nearby fitness or beauty services close to McDonald's Kentwood?
Yes, Lift Haus Grand Rapids is a nearby gym, and for beauty services you can visit SalonCentric, Excel Academies Of Cosmetology, Paul Mitchell the School Grand Rapids, or Cut x Kait.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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