McDonald's

2.6
1946 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1700 44th St SE, Kentwood, MI
49508, United States

Hours

Reviews

2.6
1,946 reviews
5 stars
376
4 stars
261
3 stars
266
2 stars
214
1 star
829

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews highlighted issues with food quality, such as cold, stale, or improperly prepared items.

Management Issues

Several customers expressed concerns about management, citing a lack of oversight and poor employee behavior.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty restrooms and unsanitary conditions.

Customer Experience

Overall, the customer experience was described as frustrating, with many recommending avoiding this location.
  • CC
    Cierra C
    2 days ago
    1.0
    It's takes alot to leave a review. But id def like to bring managements awareness to how rude the elderly lady who works nights in drive thru are. I pray she isn't a manager in there making those young peoples lives hell. Its not an isolated event after the last interaction I came back a week later same experience and I vocalized at the next window how rude she is. To top it off my food tasted like it had been cooked this morning and it is 10 pm . Yall are located near tons of factories and distribution centers with hundred of employees youd think youd want to keep customers coming back
  • GB
    Garret Butler
    4 days ago
    1.0
    Apparently asking for extra pickles now mean 1 singular pickle on my cheeseburgers. And instead of adding extra ketchup like I asked to they just threw packets in our bag. Our large fries were not even filled up all the way. Plus they have terrible management
  • RS
    Rebecca Slazek
    Nov 9, 2025
    1.0
    Just used my mobile app and somehow the employees couldn’t find it and I kept showing them the order, they didn’t even know what address they were until I told them, they made me come inside just to tell me there was nothing they could do and they all just stayed in their kindergarten huddle and giggled. I left with no food and a-$19.56 bill on my credit card. DO NOT GO HERE! I see on the reviews this happens a lot so they are more than likely stealing the money for themselves and pretending it’s the mobile app. McDonald’s headquarters better step in and fast.
  • GR
    G R R
    Oct 26, 2025
    1.0
    Go ahead and shut this place down. I recommend any other place across town 30 min away because that’s how long it’ll take to get your order. Place is a joke. And the manager was putting on a good show saying “this is ridiculous, yall slacking blah blah blah.” Witnessed a gentleman wait 20 min for his drink. Please.. shut this location down, I pray to God that happens 🙏🏻.
  • AL
    Ashley Lynne
    Oct 24, 2025
    1.0
    We ordered 2 burgers without a bun, we were given not only the wrong burgers but they put them both in the same container. They were for 2 separate people. To cheap to give 2 boxes for 2 burgers, didnt get the order correct and will make you pull over even though no one is in line as if to give the illusion the jobs are being done quickly and correctly. Go somewhere else.

Frequently Asked Questions About McDonald's

What are the regular operation hours for this McDonald's location in Kentwood, MI?

This McDonald's in Kentwood, MI is open daily from 7:00 AM to 10:00 PM.

During what hours is the drive-thru service available at this McDonald's?

The drive-thru is open every day from 6:00 AM to midnight (12:00 AM).