Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.6
1,951 reviews
5 stars
377
4 stars
262
3 stars
268
2 stars
214
1 star
830
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being rude, unprofessional, and dismissive towards customers.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and failure to accommodate special requests.
Food Quality
Several reviews mentioned that the food was often cold, stale, or poorly prepared, leading to dissatisfaction.
Long Wait Times
Customers consistently experienced long wait times in both the drive-thru and inside the restaurant, often exceeding reasonable expectations.
Cleanliness
The location was frequently described as dirty, with unsanitary conditions noted in both the dining area and restrooms.
- KNKao NationJan 5, 20261.0They are literally Garbage the manager don't try to help out if yo code dont work and the service is absolutely terrible no matter what time of day
- RARyan AmundsenDec 30, 20253.0Milkshake machine not working
- MHMireya HenningDec 15, 20251.0I frequently go to this location and always get the worst service. Went this morning and in the middle of ordering was told to wait a moment just to be forgotten and never spoken to again. Went to the window for them to tell me they don’t have an order for me. Paid and went to the second window to be accused of not paying after almost being given the wrong food twice. The employees are rude and unprofessional.
- LLLilo LoveDec 8, 20251.0Just left and it was a horrible experience. Staff is extremely rude and argumentative. Instead of replacing old nuggets that were given and politely asked to be replaced, the staff said "they are fresh"closed window and began talking disrespectfully about me. I heard every word! I came inside for the fresh 6pc and a worker tried to approach me aggressively multiple times because I asked for a refund. Mind u i asked over 6 times for a refund after asking for a fresh 6pc 4x!. Do NOT spend your money here! These employees are beyond disrespectful and have zero home training or respect for anyone! Truly ridiculous behavior for "adults".
- CCCierra CNov 22, 20251.0It's takes alot to leave a review. But id def like to bring managements awareness to how rude the elderly lady who works nights in drive thru are. I pray she isn't a manager in there making those young peoples lives hell. Its not an isolated event after the last interaction I came back a week later same experience and I vocalized at the next window how rude she is. To top it off my food tasted like it had been cooked this morning and it is 10 pm . Yall are located near tons of factories and distribution centers with hundred of employees youd think youd want to keep customers coming back
Frequently Asked Questions About McDonald's
What are the regular operation hours for this McDonald's location in Kentwood, MI?
This McDonald's in Kentwood, MI is open daily from 7:00 AM to 10:00 PM.
During what hours is the drive-thru service available at this McDonald's?
The drive-thru is open every day from 6:00 AM to midnight (12:00 AM).
Can I order delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available daily from 6:00 AM to 11:30 PM.
What pickup and delivery options does this McDonald's offer?
They offer curbside pickup, delivery, same day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
Accepted payments include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app to order from this McDonald's?
Yes, you can order through the McDonald’s App available on the Apple App Store and Google Play Store.
Does this McDonald's location offer free WiFi and other services?
Yes, services include Drive-Thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Where is this McDonald's located?
It is located at 1700 44th St SE, Kentwood, MI 49508, USA.
What are some nearby restaurants I can visit before or after dining at McDonald's?
Nearby restaurants include Tropicala Taste (Caribbean and African cuisine), Load a Spud Potato Bar, and Mr. Burger, another burger joint.
Are there nearby amenities that could be useful when visiting this McDonald's?
Yes, the United States Postal Service and USPS Collection Point are nearby for mailing needs, and Metro by T-Mobile and XFINITY Store by Comcast for telecom services.
What local recreational spots are near this McDonald's?
Bowen Station Park, a local park and sports venue, is nearby for outdoor activities.