Jimmy John's

3.9
259 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3870 52nd St SE, Kentwood, MI
49512, United States

Hours

Reviews

3.9
259 reviews
5 stars
129
4 stars
58
3 stars
21
2 stars
15
1 star
36

What are people saying?

AI-generated from recent customer reviews

Delivery Speed

Many customers reported consistently slow delivery times, often exceeding an hour, which contradicts the brand's promise of 'freaky fast' service.

Customer Service

Feedback on customer service was mixed; while some praised friendly staff, others experienced rudeness and unprofessional behavior.

Food Quality

The quality of food varied, with some customers enjoying fresh and delicious sandwiches, while others received stale or incorrect orders.

Cleanliness

Several reviews highlighted the cleanliness of the location, noting it as a positive aspect of their experience.

Pricing

Customers expressed concerns about the high prices relative to the quality and portion sizes of the food.
  • SS
    Sara Sella
    Dec 30, 2025
    1.0
    Very unimpressed. Called in a to go 6 sandwich party pack at a few minutes after 10am for Noon pickup. At the register at 12:06 and were told it would be 12 minutes. The staff member closest to the register making sandwiches has their hair down with no hair net. There is also a bearded man in the food prep area without a beard net. It is 12:18 and we haven’t received our order yet.
  • EM
    Evan Martinez-Rios
    Dec 20, 2025
    4.0
    Everything was good when ordering and it got delivered to my house. They just forgot my avocado on my sanwhich also my friend got very very light Avacado on their sandwich as well :(
  • MC
    Michael Craven
    Sep 25, 2025
    5.0
    I can't understand all the "this Jimmy johns is slow" comments. I went in at peak lunch hours and was helped in a timely manner and the food arrived shortly after. Friendly staff as well and the food was yummy
  • CC
    Curt C
    Sep 2, 2025
    1.0
    Just stopped in for lunch. There was one person in line before me. The kid at the counter, Brandon (according to the receipt), seemed very inconvenienced that he had to help anyone at all let alone have them ask for light mayo. Within 45 seconds of arriving I felt unwelcome and as if me being hungry was the worst thing that ever happened in this kids life. Long story short someone needs to hug Brandon.
  • AT
    Antoinette Thompson
    Aug 5, 2025
    3.0
    I wanted my Vito toasted I had gotten it toasted there before. They said they couldn't do it.