Business Details
About
Mexican Restaurant
Chipotle Grand Rapids Woodland is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,540 reviews
5 stars
628
4 stars
308
3 stars
153
2 stars
119
1 star
332
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with overflowing trash and unclean tables.
Food Quality
Customers consistently complain about food being cold, undercooked, or missing key ingredients.
Service Issues
Many reviews highlight slow service, rude staff, and frequent shortages of menu items.
Management Problems
There are numerous mentions of poor management leading to staffing issues and a lack of accountability.
- SHSean HalversonJan 5, 20261.0Horrible establishment. Aaron Synder does a horrible job at managing this establishment and I as a customer should not have to look at the abhorrent trash that has accumulated on the interior and exterior of this Chipotle. Additionally, on 3 separate visits within a 10 day span they have been out of guacamole, chicken, and steak, and this was after waiting 30 minutes for my food due to "poor staffing". This Chipotle has been the worst ive ever been to in my life and my past 3 customer experiences have been extremely poor. I've wasted my entire gift card ($50.00) at this place on horrible food! Horrible service! And ive paid all of it on food that was unavailable! Customers should stay away from this location as it is, again, hands down the worst experience ive ever had at any Chipotle and wont be spending another dime there under Aaron Synder the manager. He does a horrible job and should be replaced and this is not the customer experience I should have. This is ridiculous on how poorly managed this place is and I am an extremely upset customer on not only 1. Not 2 occasions. But on 3 separate, horrible, customer experience occasions.
- MMMikeMayJan 5, 20261.0Stood in line for close to 30 min only to find out that they have no steak, no chicken, and no queso. All while there are 5 people standing and talking in the back. Then I get to the counter to pay and there is a sign that says exact change only, I stood in line for 30 min and saw 3 people get change back in cash so I assume that the sign is not enforced currently. I hand a $20 bill to pay and they don’t have change for it (my luck). So a short guy with long black hair in the back says to the cashier in front of me that there are 2 signs in front of my face and I should have known better. By far the worst chipotle I’ve been to yet, it’s actually pathetic how poorly managed this location is. Maybe put signs in the line that say “we may be out of ingredients because we don’t prepare properly”
- MFMike FreeJan 5, 20262.0Terrible location. Do they not have management at Chipotle anymore? 5 employees in store. 1 making orders and ringing up. The other 4 are working their hardest to do the least amount of work. Line out the door. Common problem here.
- ZGZachary GoodJan 2, 20261.0What a strange experience. There were five employees standing in a huddle while 2 prepped, one actually made burritos, and another waited at the cash register idly for an order to be completed. Meanwhile every table was dirty, the floor was unswept, and the trash and we’re overflowing. Very poorly managed.
- KLKymmie LovelessJan 1, 20263.0On a super cold day like this, this place gets cold. Was very busy, but didn't take long to get food. The food was pretty good actually. The chips that are were not hot. Was gonna go back up for queso, but line was too long. Other than that, I like it better than qudoba
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill at Grand Rapids Woodland known for?
It is a fast-casual restaurant chain offering customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill in Kentwood?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle offer pickup and delivery services at the Grand Rapids Woodland location?
Yes, both in-store pickup and delivery services are available.
Can I order Chipotle online through an app?
Yes, you can order through the Chipotle app available on the Apple App Store or use the quick link https://chipotle.app.link/Carne-Apple for ordering.
How can I contact Chipotle Mexican Grill at Grand Rapids Woodland?
You can call them at +1 616-885-1520 or email at mi.1043.grandrapids@chipotle.com.
Is Chipotle Mexican Grill at this location LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers.
Are gift cards accepted at Chipotle Mexican Grill in Kentwood?
Yes, gift cards and credit cards are accepted forms of payment.
What nearby places can I visit along with Chipotle Mexican Grill in the Briarwood Mall area?
You can visit the V&A Bootery shoe store for footwear shopping, or FedEx Office Print & Ship Center for shipping and printing services nearby.
Are there other dining options near Chipotle Mexican Grill at Grand Rapids Woodland?
Yes, nearby dining options include Outback Steakhouse, Don Pablo's Mexican Restaurant, and Saladworks for fast food choices.
What shopping centers or stores can I find close to Chipotle Mexican Grill in Kentwood?
The Shops At Centerpoint offers clothing and retail stores, and Barnes & Noble bookstore with a coffee shop is also nearby for a relaxing visit before or after your meal.