Brand Certified
Chipotle Mexican Grill
3.5(1458 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
3610 28th St SE, Kentwood, MI
49512, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(616) 885-1520
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/mi/kentwood/3610-28th-st-se?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1043
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Grand Rapids Woodland is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.5
1,458 reviews
5 stars
588
4 stars
290
3 stars
150
2 stars
115
1 star
315
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the restaurant's dirty conditions, with overflowing trash bins and unclean tables being a common complaint.
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, missing ingredients, and cold food.
Service Issues
Many reviews pointed to poor service, including long wait times, incorrect orders, and unhelpful staff.
Ingredient Availability
A consistent theme was the restaurant being out of key ingredients, such as chicken, steak, and fajita veggies, leading to customer dissatisfaction.
Management Problems
Several reviews indicated poor management and staffing issues, with employees often seen not working efficiently or being unresponsive to customer needs.
- JRJeremy Rhoades2 days ago1.0Worst Chipotle ive ever been too. Staff and food. Disappointing. Garbage piled to the roof and on the floor. Tables dirty. Terrible food. Ive been to other locations that blew this out of the water. Do better.
- SVshane vansyckle5 days ago5.0Food is always great but every Chipotle I go into it's super dirty. They're just too busy to have someone always out there cleaning up but food's always amazing. Wait staff is awesome
- OSOlivia Schreur6 days ago1.0I ordered through DoorDash and my order was completely wrong. Half the stuff I wanted on my bowl wasn’t on there the bowl was half filled very disappointing.
- SASue ArendsFeb 23, 20261.0Worst order I have ever placed to pick up Ordered 2 burritos and I bowl Not one of the orders was correct Spend close to $50 and get crap
- HHHalieFeb 16, 20261.0Probably the worst chipotle I’ve been to, walked in and they are blaring music from the kitchen so loud the employees can’t even hear what you’re saying. We’re pretty much out of everything and the place was trashed.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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