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Arby's

3.8
(855 reviews)
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Business Details

3000 28th St Se, Kentwood, MI
49512, United States
(616) 954-2303
http://www.arbys.com/locations/us/mi/kentwood/3000-28th-st-se/store-6071
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3000 28th St Se, Kentwood, MI
49512, United States

Hours

Reviews

3.8
855 reviews
5 stars
357
4 stars
235
3 stars
116
2 stars
46
1 star
101

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising friendly staff while others reported rude or unhelpful interactions.

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and poorly prepared food.

Food Quality

While some customers enjoyed the food, others noted that it was often cold, improperly made, or lacked freshness.

Speed of Service

Many reviews highlighted slow service times, particularly during drive-thru orders, despite some instances of quick service.

Management Issues

Several reviews pointed to poor management and lack of training among staff as contributing factors to the negative experiences.
  • LL
    LorpuTarot
    Feb 20, 2026
    1.0
    They had me wait for my food and I still got some hard chicken tender and some hard fries like they don’t care
  • EE
    Eric
    Feb 5, 2026
    3.0
    Drive thru was slow at 12a noone in li
  • TR
    Tyler Robart
    Feb 1, 2026
    5.0
    Very good food! Hot and came out in good time, i absolutely love this Arbys location, everything is always fresh and my order is always perfect and spot on! Great location
  • KL
    Keven Leftridge
    Jan 25, 2026
    5.0
    After a busy day we stopped into a clean & reliable restaurant for some good food and discovered they upgraded their menu with a new variety of deliciousness that we will trying this year 😁
  • CL
    Chad Lapine
    Dec 20, 2025
    1.0
    Went thru the drive thru got home and had the order wrong called to tell them was told I ordered wrong went back to store the manager I assume was rude remade order then made rude remarks as we drove away
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Brand Certified Facts from Arby's

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