Arby's

4.0
901 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
620 44 St Se, Kentwood, MI
49548, United States

Hours

Reviews

4.0
901 reviews
5 stars
409
4 stars
240
3 stars
130
2 stars
42
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff vary widely; some report friendly and efficient service, while others describe rude or unhelpful interactions.

Food Temperature

There are frequent complaints about food being served cold or not fresh, with some customers expressing disappointment in the quality of their meals.

Wait Times

Many customers report excessively long wait times in the drive-thru, even during off-peak hours, leading to frustration.

Cleanliness

While some customers note cleanliness in the dining area, others report unsanitary conditions, particularly in the bathrooms.

Order Accuracy

Numerous reviews mention issues with incorrect orders, including missing items and wrong food being served.
  • LL
    Laura
    Oct 21, 2025
    2.0
    I ordered the super roast beef and two potato cakes. My bread was COLD like it just came out of the refrigerator. $9.00 for that meal. What a waste of money.
  • CM
    Chad Mager
    Jul 31, 2025
    4.0
    My guilty pleasure- Arby’s Beef N Cheddar. You might think it’s gross, I don’t care. I love ‘em. Where I call home doesn’t have an Arby’s anymore, so whenever I travel I treat myself once on that trip to a beef n cheddar. At this particular Arby’s, the staff was awesome. Super friendly and prompt. Thought they were great. I did drive thru, so I didn’t rate the “atmosphere”. lol I’ve been to so many different Arby’s that ya can’t help comparing how each makes their beef n cheedars. I wanted to give this place 5 stars based on their staff alone. But the sandwich…. Perfectly hot. Like, maybe the best temperature roast beef I’ve had from an Arby’s. Not too hot to burn your mouth but hot enough that it was right on the money. I was thrilled. Roast beef was delicious. But the cheese sauce. Did the person fall asleep? I don’t think I’ve ever had a double beef n cheddar with so little cheese sauce ever. Like if I didn’t know what I had ordered, I might mistaken it for just a roast beef sandwich. Don’t get me wrong, there was cheese sauce on it, I have just never seen so little. I’ve been to other Arby’s where they’ve gone the other direction and you can’t pick up the thing and the cheese is running everywhere. But you gotta have a decent amount of cheese. You just gotta. Super disappointed in that.
  • CC
    Chuck Cook
    Aug 24, 2022
    2.0
    BEWARE IF THEY ASK FOR YOUR CREDIT CARD AGAIN AFTER YOUVE ALREADY PAID THEM. When I visited them recently, they told me that they wanted to refund me for my two milkshakes because they "they weren't thick enough". I did and they ended charging me an extra $10. Needless to say, I won't be back soon.
  • AM
    Amanda MissBehave (MissBehave)
    Jul 14, 2021
    5.0
    the young man with dreads ALWAYS makes me smile and food is great!