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Arby's

3.8
(933 reviews)

Business Details

4340 Broadmoor Ave Se, Kentwood, MI
49512, United States
(616) 554-3827

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4340 Broadmoor Ave Se, Kentwood, MI
49512, United States

Hours

Reviews

3.8
933 reviews
5 stars
374
4 stars
260
3 stars
132
2 stars
59
1 star
108

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, order inaccuracies, and rude staff interactions, particularly during busy hours.

Food Quality

While some customers praised the food as hot and fresh, many others complained about poor quality, small portions, and incorrect orders.

Cleanliness

Several reviews highlighted unsanitary conditions in the bathrooms and overall cleanliness issues within the restaurant.

Staff Performance

Mixed feedback on staff performance; some employees were noted for being friendly and efficient, while others were described as rude and dismissive.
  • BA
    Becky Ananias
    Feb 12, 2026
    5.0
    Arbys Has the meats!!! I got a meat mountain sandwich and asked for it all to be heated and the staff was amazing and the food was delicious 😋 Will definitely be coming back!!!!
  • SE
    Serenity Endres
    Jan 31, 2026
    5.0
    Everything is good there and they have perfect workers and especially Eliot the worker he is awesome.
  • TW
    Tyler W
    Jan 28, 2026
    2.0
    It's 1120 am (lunchtime) they don't have the lobby open for customers.. they don't have the shake machine available.. also they didn't have their new dessert cobbler roll up things ready... in waiting entirely to long.. way to be prepared for the lunch crowd.. very bad experience.. id say go elsewhere
  • KB
    Kellen Barnett
    Jan 20, 2026
    1.0
    Their front registers were down so they had to use the drive-through register. And I waited almost 30 minutes for a beef and cheddar sandwich with fries because they forgot my order...
  • MK
    Max Knowles
    Jan 19, 2026
    5.0
    I did not expect to leave a 5-Star review at this Arby’s location at all today, but i feel too strongly about my experience not to. I’ve had poor experiences here in years past, however today, my family and I decided to give it another try. When I walked in, a friend in the area called me and said he has spun out in the snow and needed help. I didn’t have a shovel or anything in my car, so I asked if they had one I could borrow from the restaurant, and they were completely understanding and let me use the shovel. I was able to go rescue him and he was extremely grateful. I went back to Arby’s to return the shovel and they were all extremely friendly. We then ordered our food and got wonderful and lightning fast service. The food was incredible, on top of everything else. This location has 100% redeemed itself and has a very special place in my heart after being responsible for saving someone during a blizzard. I would leave so many more stars if possible.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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