Arby's

3.8
965 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4340 Broadmoor Ave Se, Kentwood, MI
49512, United States

Hours

Reviews

3.8
965 reviews
5 stars
395
4 stars
266
3 stars
135
2 stars
59
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Mixed reviews on food quality, with some praising specific items while others complained about portion sizes and food preparation.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant and bathrooms.

Staffing Problems

Many customers noted understaffing issues, leading to slow service and operational problems.

Positive Experiences

A few customers had positive experiences, mentioning friendly staff and good food, but these were overshadowed by negative feedback.
  • JB
    Jeb Bartlett
    Dec 13, 2025
    1.0
    This is the second time we've gone to this location and they messed up our order both times. This time when I went inside to get what they forgot I'm pretty sure there was only one person working. The steak nuggets were completely burnt.
  • JF
    Jessaka Fast
    Dec 10, 2025
    3.0
    Steak bites were not so good! Not the restaurant's fault but 3/10 do not recommend.
  • SP
    shawn pastor
    Dec 7, 2025
    5.0
    I think the manager/cashier was named Will. He was super cool. There were only 3 people working but they were quick and kind
  • HR
    Hastings Rental
    Nov 25, 2025
    1.0
    Employees were very rude and dismissive when going thru drive thru
  • SV
    Shannon vanderploeg
    Nov 12, 2025
    1.0
    Google says your restaurant is supposed to be open til 12am. I ordered online to pick up at 8pm. All the lights were on and the lobby was locked and the drive thru was closed!! No employee in sight!! You still charged my account for an order that I never received!! I reported this location to Arby's corporate! Don't charge people for online orders when you know your restaurant is closed!! I will not be returning to this location. You have lost me as a customer.