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McDonald's

2.8
(2157 reviews)

Business Details

5530 Gull Rd, Kalamazoo, MI
49048, United States
(269) 342-2048
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5530 Gull Rd, Kalamazoo, MI
49048, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Reviews

2.8
2,157 reviews
5 stars
462
4 stars
336
3 stars
394
2 stars
252
1 star
713
  • CP
    Carol Penfield
    Apr 3, 2026
    1.0
    Horrible experience. 45 minutes and no food. Female manager yelling. 20 minutes of me asking for a refund. Don't go here. 0 stars!!
  • IB
    Izzy Brooks
    Apr 3, 2026
    1.0
    I wish I could this negative stars. Absolutely disgusting, the shift manager was loudly yelling at her crew in front of customers, waited 45 minutes for food and ended up asking for a refund to just leave. Waited another 30 minutes for a refund.
  • TG
    Tammy Gage
    Mar 27, 2026
    1.0
    I waited 45 minutes for for an online order. If I could have gotten my money back I would have left. When I got my order the sandwich was cold and the coffee was not made correctly. I have to say I am very disappointed in the way McDonald's handles inside orders now. You have to order at a kiosk or online , and then the priority of the staff is drive through and Uber orders. It's extremely frustrating to be the last on their list and there is never anyone in the front to answer any questions. They just pretend like they don't see you.
  • HH
    Hunter
    Mar 22, 2026
    1.0
    Waited about 30 minutes in the drive through after ordering ahead online, then another 15 for the food to be made. 45 minutes for a shake a 10 peice nugget and some fries which were just thrown in the bag. I get it's fast food and no one cares but this is excessive
  • VJ
    Vikrant Jaglan
    Mar 16, 2026
    2.0
    Terrible location and the quality isn't good at all anymore. I haven't been to this McDonald's in forever, and won't be back there again for the foreseeable future. Workers are slow, incompetent, and this place has that dirty vibe to it. Why? Anyone eats McDs anymore...I don't know? Wish this location was better and they put effort into making the food more presentable. Even better service would make me feel better, don't want to spend money here again 🤮. Disgusting!!

Brand Certified Facts from McDonald's

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