Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Kalamazoo W. Main St.. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
2.5
150 reviews
5 stars
47
4 stars
5
3 stars2
2 stars
14
1 star
82
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported consistent issues with incorrect orders, including missing items and wrong flavors.
Service Speed
Many reviews highlighted long wait times for food, with some customers waiting over an hour for their orders.
Food Quality
Feedback on food quality was mixed, with some praising the wings while others complained about soggy or poorly cooked items.
Customer Service
Several customers experienced poor customer service, including unhelpful staff and lack of communication regarding orders.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty floors and improper food handling.
- JSjohn smtihDec 31, 20251.0I like the wings but they always get the order wrong. This is not an exaggeration. They actually always get the order wrong. Wrong number, classic instead of bbq, etc.
- CWcody wilkinsDec 23, 20252.0Excellent food, OK service. However, I don’t think I have ever had to wait as long for carry out as I do at this place. What’s the point of placing an order to go if you have to wait 25 minutes every time? This place needs more staff badly
- CRCaitlin RugerDec 12, 20251.0They refuse to answer people and then when told a wait time they go way over that and refuse to answer anyone on how much longer after marking the order ready to go.
- MIMara IottNov 1, 20252.0I really enjoy the wings here! It’s a good stop for after work, as I usually get out later than most places are open for. However, every time I go in late a young woman approaches me and tells me their walk-in orders are closed. This is frustrating because I prefer to pay in cash, and I feel like they just do this to avoid making more orders. Very frustrating and terrible customer service.
- WTWyatt ThompsonOct 19, 20251.0Placed an order while I’m at work had my grandma go and pick it up she dropped it off and I start going through the bag I’m missing half my order the bag is covered in grease and sauces and have been on hold for 10 minutes trying to get this fixed
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the operating hours of Wingstop Kalamazoo W. Main St.?
Wingstop Kalamazoo W. Main St. is open every day from 10:30 AM to midnight (00:00).
Does Wingstop Kalamazoo W. Main St. offer delivery services?
Yes, they offer delivery including same-day delivery and no-contact delivery options.
What types of pickup options are available at Wingstop Kalamazoo W. Main St.?
The restaurant offers in-store pickup service from 10:30 AM to midnight every day.
Is there a drive-through service available at Wingstop on W. Main St.?
No, the drive-through service is currently closed every day of the week.
What payment methods does Wingstop Kalamazoo W. Main St. accept?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Where can I view the menu for Wingstop Kalamazoo W. Main St.?
The menu is available online at https://www.wingstop.com/location/wingstop-2455-kalamazoo-mi-49009/menu.
Where is Wingstop located in Kalamazoo?
Wingstop is located at 5021 W. Main St., Kalamazoo, MI 49009, United States.
What nearby restaurants can I visit before or after ordering at Wingstop?
Nearby you can visit Blaze Pizza for pizza or Niskers Char-Grill & Slap Shot Hockey Bar for American-style food and burgers.
Are there any nearby places for health or beauty services around Wingstop Kalamazoo?
Yes, nearby are Affordable Dentures and Implants for dental care, Nail Care and Fashion Nails and Spa for beauty services.
What other retail stores are close to Wingstop Kalamazoo W. Main St.?
Nearby retail stores include Payless ShoeSource for shoes, B2 Outlet Stores for shopping, and Sally Beauty for beauty supplies.