Location.com logo
Brand Certified

Wendy's - Closed

3.5
(741 reviews)

Business Details

5128 South 9th Street, Kalamazoo, MI
49009, United States
(269) 353-3058

About

Fast Food RestaurantBreakfast RestaurantWendy's
This Wendy's location is permanently closed.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's - Closed
5128 South 9th Street, Kalamazoo, MI
49009, United States

Hours

Reviews

3.5
741 reviews
5 stars
250
4 stars
196
3 stars
123
2 stars
45
1 star
127

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor and rude service, with many customers experiencing unprofessional behavior from staff.

Food Quality

Customers frequently reported issues with food being cold, improperly prepared, or not meeting expectations.

Cleanliness

Several reviews mentioned dirty dining areas and unsanitary conditions, impacting the overall dining experience.

Order Accuracy

Many customers noted that their orders were incorrect or incomplete, leading to frustration and dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food on occasion, indicating that experiences can vary.
  • JM
    Jeff Murray
    Dec 9, 2025
    1.0
    Ordered a Jr. Bacon cheeseburger biggy bag & the sandwich was made completely wrong.
  • PD
    Paul Drallette
    Nov 12, 2025
    1.0
    I just ordered a cobb salad, it tasted terrible, their was black lettuce that looked freezer burnt in my salad, everything was bland, the tables and carpet looks like it hasn't been cleaned in ages. I would not recommend going here.
  • RR
    Rebecca Roberts
    Nov 5, 2025
    1.0
    Disappointed because 9th Street restaurants usually provide good customer service. Not this time. I ordered a Cobb salad from the 9th location and they didn't even put chicken or bacon on it. I called about it and he immediately answers the phone with "Hi" no "Wendy's..so and so speaking" none of that. I had to ask if I even called Wendy's and still didn't tell me his name. (Extremely unprofessional). Then, he proceeded to tell me the Cobb salad doesn't come with the bacon (which it does-says it online). I don't understand how you're unaware of how your salads are built, but I won't be going back to this location. Unprofessionalism is not tolerated. Service needs WORK.
  • MP
    Misty Perkins
    Oct 20, 2025
    2.0
    I used to be pretty satisfied with this location but the last 2 times they have dropped the ball. They forget to put things you ordered in the bag. So before you leave this location make sure you have everything you ordered!
  • CC
    Chase
    Oct 12, 2025
    2.0
    Outdated and slow

Frequently Asked Questions About Wendy's - Closed

Is 5128 South 9th Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's - Closed

Wendy's - Closed partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: