Wendy's

3.5
1372 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5455 West Main St., Kalamazoo, MI
49009, United States

Hours

Reviews

3.5
1,372 reviews
5 stars
468
4 stars
312
3 stars
243
2 stars
107
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on service quality, with some praising friendly staff while others reported rudeness and poor customer interactions.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a significant issue with order accuracy.

Food Quality

Food quality is inconsistent, with some customers enjoying their meals while others reported cold, stale, or poorly prepared food.

Cleanliness

Multiple reviews highlighted poor cleanliness in the dining area and restrooms, contributing to a negative dining experience.

Speed of Service

Service speed varies, with some customers experiencing long waits while others noted quick service.
  • JG
    josiah gonyer
    Nov 4, 2025
    5.0
    Gave me lots of napkins.
  • RR
    Rhonda Rynd
    Nov 1, 2025
    4.0
    Gentleman at the window was friendly. His name was Will. He wanted to charge us $6 each for extra napkins. He was just kidding. I asked for fries with no salt, they were salted. The friendliness made up for it.
  • QM
    Quyen Mellado
    Oct 5, 2025
    1.0
    Terrible and disappointing. Ordered a kid’s meal and had no toy. When asked, was told they ran out. Did you not think to tell me when I order it?
  • AJ
    Average Joe
    Sep 29, 2025
    5.0
    Excellent service at the drive-through today! I’m glad you actually have people with a personality. Yes we notice. This was roughly 5 PM Monday, 29 September.
  • TS
    Tim Staggs
    Aug 31, 2025
    5.0
    Best service I’ve had at a fast food restaurant in years. Friendly! Accommodating. So pleasant! Nice to see this in a society where you don’t much!

Frequently Asked Questions About Wendy's

Is West Main #8 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.