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Taco Bell

3.1
(1988 reviews)

Business Details

5013 W Main, Kalamazoo, MI
49009, United States
(269) 373-1266
https://locations.tacobell.com/mi/kalamazoo/5013-w-main.html

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 5013 W Main in Kalamazoo. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
5013 W Main, Kalamazoo, MI
49009, United States

Hours

Reviews

3.1
1,988 reviews
5 stars
585
4 stars
361
3 stars
337
2 stars
163
1 star
542

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for food, both in-store and at the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.

Staff Behavior

Feedback indicated a mix of positive and negative staff interactions, with some customers praising individual employees while others reported rudeness and unprofessional behavior.

Cleanliness

Several customers noted unsanitary conditions within the restaurant, including dirty surfaces and foul odors.

Food Quality

While some customers enjoyed the food, others reported poor quality and issues such as food poisoning.
  • MB
    Michael Baker
    Feb 22, 2026
    1.0
    Took 20 minutes to get my take out order with 3 people in the store. Order was wrong food was cold!!!! All and all the experience was way below average 👎👎👎👎
  • LR
    luke riley
    Feb 22, 2026
    2.0
    This is the longest I've ever waited at a taco bell drive thru. Normally i can get 1 value menu item within 3 or 4 minutes of ordering it. I have been waiting about 10 minutes thus far. Not sure if they are short staffed, but there's clearly a way to combat the slowness of a fast food place. I see it happen at many other locations
  • SM
    Sara Mullens
    Feb 16, 2026
    4.0
    Food was made very fresh and portioned correctly inside each item. Unfortunately the lad taking orders mumbled so it was very hard to understand. *Do not listen to Google Maps, always turn down Drake when coming from the east to get into their drive through.
  • SJ
    Shaun Johnson
    Feb 6, 2026
    4.0
    The future of fast food. No human contact. Order online because you will once your inside anyway.
  • AN
    Ahmad Najdawii
    Feb 2, 2026
    1.0
    You'll be lucky if the staff stop talking on the phone and actually serve you, but that's unlikely to happen. You'll probably have to wait 10 minutes before anyone even speaks to you, even though there are only two customers in the restaurant – myself and one other person – and we're still waiting.

Frequently Asked Questions About Taco Bell

What are the regular operating hours for Taco Bell at 5013 W Main in Kalamazoo?

Taco Bell at 5013 W Main in Kalamazoo is open daily from 9:00 AM to 3:00 AM, with extended hours until 4:00 AM on Thursdays and Fridays.

Does this Taco Bell location offer drive-through service?

Yes, this location offers drive-through service with hours from 9:00 AM to 3:00 AM on most days and until 4:00 AM on Thursdays and Fridays.

Brand Certified Facts from Taco Bell

Taco Bell partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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