Papa Johns Pizza

Reviews

• HO

  Haley Ogletree

  2 days ago
  1.0
  Placed an order at 6:45pm, they said it would be ready at 7:20-7:30. I arrived at 7:30 & my pizza was not even made yet. Waited until 8 to call & cancel my order. Waited on the phone for 15 minutes no answer, ended up calling customer service & they told me the manager at the store has to approve the refund since I did not receive my food. Smh
• LL

  Logannss

  2 days ago
  1.0
  Was recently in here for a delivery took them over an hour to get me my pizza and the whole time it was behind the counter done I was being ignored and walked away from. I was in here multiple times and each time there's like 20 other dashers in the lobby and it takes over an hour. WE HAVE BILLS TO PAY
• JP

  jane parker

  2 days ago
  5.0
  The man on night shift with the dreads needs a raise! He was in the kitchen by himself popping out orders left and right and on top of that he kept a good attitude. Food was great too and he gave me extra garlic. Idk what theyre paying him but its not enough
• BH

  bang Hoo

  Nov 9, 2025
  1.0
  I don't recommend this location Papa John's very rude over the phone they put too much sauce that ingredients so the pizza was very much soggy by the time it got here and the box was open and very much cold when my mother called to express the conditions of the pizza she got greeted disrespectfully I tried to call to handle it but I also was greeted disrespectfully saying that we still had to pay a delivery fee when the person that I talked to the day before said that we didn't have to pay anything because it wasn't our fault they take full accountability but the next day when we try to redeem it nobody knew what we were talking about very angry and disrespectful like it came out there other than out there pocket they're never wrong so no I don't recommend nor want anybody that I know eating there which they aren't 🤢👎
• JB

  Jade Baldenegro

  Nov 7, 2025
  1.0
  During a recent delivery at the Papa John’s on stadium dr in Kalamazoo, I politely pointed out that delivery drivers make very little per order and frustration shouldn’t be punished. In response, the manager ignored my comment, canceled my order, and locked me out. Another Dasher present even noted and laughed that this behavior could be reportable, and the manager then canceled their order as well. When the police arrived, they acknowledged that this location has ongoing issues with order handling and that DoorDash frequently issues refunds due to repeated problems. This behavior was clearly retaliatory, unprofessional, and unsafe, showing a complete lack of managerial oversight. Actions like this hurt delivery drivers, customers, and the store’s reputation, and highlight that proper management and accountability are urgently needed.

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