Panera Bread

3.9
1145 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Kalamazoo is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5119 West Main Street, Kalamazoo, MI
49009, United States

Hours

Reviews

3.9
1,145 reviews
5 stars
520
4 stars
295
3 stars
132
2 stars
63
1 star
135

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and issues with order accuracy.

Food Quality

Many reviews mentioned declining food quality, with complaints about cold, poorly seasoned, or incorrectly prepared items.

Cleanliness

Numerous customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Customer Experience

While some employees received praise for their friendliness, others were criticized for poor customer service and unprofessional behavior.

Pricing Concerns

Several reviews highlighted that the prices are perceived as high relative to the quality and portion sizes of the food.
  • JC
    Jodi Carroll
    5 days ago
    1.0
    I cancelled my sip club because the coffee is always cold.
  • LO
    L. O.
    5 days ago
    5.0
    Manager, Anthony (Tony), has always been super attentive, personable, and above and beyond in servicing my order to satisfaction each and every time I visit. (That's often too since I'm a sip club member.) Bravo to Panera Bread for employing exemplary staff at this W. Main location in Kalamazoo!!
  • KK
    Korey
    Dec 8, 2025
    2.0
    Food took way too long AND was tiny, cold, and seasoned poorly. Panera’s standards of the early 2000’s has faded. A mini cup of soup, half sandwich, and small smoothie cost over 21 dollars. Thankfully, I had a 25 dollar gift card. I will NOT rush back.
  • SM
    Steve Makowski
    Dec 6, 2025
    3.0
    I'm not sure what all the hype is about. I'm not a fan of the kiosk/pager system to order food and pick up. The coffee was cold and the soup wasn't that great.
  • JH
    johnnie hoyne
    Nov 25, 2025
    5.0
    I joined their drink Club and can get a free drink every 2 every day of the year

Frequently Asked Questions About Panera Bread

Does Panera Bread Kalamazoo accept reservations?

No, Panera Bread Kalamazoo does not accept reservations.

What are the operating hours for Panera Bread Kalamazoo?

Panera Bread Kalamazoo is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM.