McDonald's

3.5
1127 reviews
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Business Details

6820 W Main, Kalamazoo, MI
49009, United States
(269) 353-8599
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6820 W Main, Kalamazoo, MI
49009, United States

Hours

Reviews

3.5
1,127 reviews
5 stars
377
4 stars
236
3 stars
222
2 stars
107
1 star
185

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many customers reported that the restaurant is often understaffed, leading to long wait times and poor service.

Customer Service

While some staff were praised for being friendly and helpful, others were noted for having rude attitudes and unprofessional behavior.

Food Quality

The food quality received mixed reviews; while some customers enjoyed fresh and hot meals, others reported issues with incorrect orders and poorly prepared items.

Drive-Thru Experience

The drive-thru service was frequently criticized for being slow and disorganized, with customers experiencing long wait times.

Kiosk Usage

Customers expressed frustration with being forced to use kiosks for ordering, especially when staff were available but not assisting at the counter.
  • GC
    Gary Consford
    Nov 14, 2025
    1.0
    Every time I go to McDonald's on Westmain something doesn't work. Today they take cash only...waited in line got to window and the girl was like cash only! So now I'm off to burger king
  • SA
    Sheila Angeletti
    Oct 24, 2025
    4.0
    It appears to be not staffed well in the morning
  • AS
    Andrew Smith
    Oct 18, 2025
    3.0
    Drive-thru took way too long. Had no time to eat.
  • SC
    Sandy Cook
    Oct 9, 2025
    1.0
    Tried calling both locations on West Main Street in Kalamazoo Mi to fin DC out how late they serve breakfast. No one answered the phone at either location and when it disconnected it sounded like it was going to a fax machine.
  • JP
    Julie Pryor
    Sep 20, 2025
    5.0
    They have the best burgers of any McDonald’s I have ever been at. And the service is amazing.
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Frequently Asked Questions About McDonald's

What are the opening hours for dine-in service at McDonald's in Kalamazoo?

The McDonald's at 6820 W Main, Kalamazoo, MI is open from 4:00 AM to 11:00 PM on most days, with slight variations on some days.

When can I get delivery from McDonald's in Kalamazoo?

Delivery is available from 6:00 AM to 10:00 PM Monday, Tuesday, Thursday, Friday, and Saturday; on Wednesday delivery ends at 8:15 PM, and on Sunday delivery starts at 7:00 AM until 10:00 PM.