Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely long wait times, often exceeding 20-30 minutes, with some experiences taking over an hour.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, with customers often receiving the wrong items or missing items altogether.
Customer Service
Numerous complaints were made about rude and unhelpful staff, with many customers feeling ignored or disrespected during their interactions.
Cleanliness
The restaurant was described as dirty and poorly maintained, with reports of unsanitary conditions in both the dining area and restrooms.
Food Quality
Several customers expressed dissatisfaction with the quality of food, mentioning cold, undercooked, or improperly prepared items.
RB
Rebecca Brabitz
Nov 14, 2025
5.0
This is the first McDonald's branch in MONTHS to get my whole order correct! Everything was well made and not thrown together, it was all warm, and I had excellent customer service at the drive through window. Whoever was at thedrive window 11/14 at 12:20, you deserve a shout out for being kind and efficient - hard skills to use simultaneously!
LL
Ly
Nov 9, 2025
1.0
Employees were constantly yelling at everyone including eachother and basically every customer, you could hear the manager yelling loudly too. When I got my food I had to wait an extra 25 minutes for my shake. My friends food took 35 minutes. Food was okay, but they forgot all of my friends fries, and several drive thru customers came in because food was forgotten. Then when we went to grab the food we were greeted in a very rude and unpleasant tone. Before leaving I went to use to the bathroom and again you could hear an employee yelling on the phone to what seems to be another employee or manager. I don’t expect much from a McDonalds but I also don’t expect to be yelled at for just being there and wait dang near an hour for mediocre food.
KS
Kevin Sutton
Nov 9, 2025
1.0
Worst mcdonald’s i have ever been too. Everyone should be fired. a terrible service waited in drive thru line for 30 minutes to be asked what i needed then told nevermind and never heard anything for another 10 minutes. Play place is also so disgusting this place should be closed.
KS
kerri samson
Nov 6, 2025
1.0
Absolutely an unsafe working environment for many and completely unprofessional. Witnessed what appeared to be a manager screaming at multiple staff members incoherently and unable to self regulate to listen to what they were saying. She began accusing people of not paying despite her cashier saying / showing that they did. Then was deleting orders to prove she was right. She never approached or asked questions to the consumer that was picking up food and just started yelling at them too. Never got the correct order, but didn't ask for a correction because we wanted out of there asap.
KK
KD
Oct 29, 2025
1.0
You'll be waiting so long you'll wonder if they forgot about you. 20-30 minute waits are common, no matter when you show up. 40 is my record. Would've left but used the app so it was already paid for.
Overpriced too, like most "fast" food. Food itself tends to be okay, but not worth the wait or the cost. Especially with their smaller, stingy portions.
What are the regular in-store hours for McDonald's at 5530 Gull Rd, Kalamazoo?
McDonald's is open from 6:00 AM to 11:00 PM every day of the week.
What are the McDonald's delivery hours at this location?
Delivery at this McDonald's is available from 5:00 AM to 11:30 PM on Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday.
Is there a drive-through facility at this McDonald's, and what are its hours?
Yes, there is a drive-through available daily from 5:00 AM to 1:00 AM.
What payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food online for delivery or pickup from this location?
Yes, you can order online for delivery through their designated delivery link and take advantage of curbside pickup service.
Are there McDonald's mobile apps available for ordering?
Yes, McDonald's offers apps for both iOS and Android to place orders conveniently.
What services does this McDonald's provide to customers?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What are some nearby places I can visit before or after dining at McDonald's on Gull Rd?
Nearby places include Eastland Excite-A-Bowl bowling alley for entertainment, Comerica Bank for financial needs, and Shell gas station for fueling and convenience items.
Are there other dining options close to this McDonald's?
Yes, nearby dining options include Big Boy, Los Amigos Mexican Restaurant, and Jimmy John's sandwich shop.
What nearby services are available if I need to do laundry or get my car washed near McDonald's?
Eastland Fabric Care Center offers laundry and dry cleaning services, Bob and Kay's Auto Wash provides car washing and auto detailing, and Shell station also has a car wash.