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McDonald's

3.1
(959 reviews)

Business Details

7900 Adobe Rd, Kalamazoo, MI
49009, United States
(269) 351-2644
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryNot available
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
7900 Adobe Rd, Kalamazoo, MI
49009, United States

Hours

Reviews

3.1
959 reviews
5 stars
262
4 stars
169
3 stars
173
2 stars
119
1 star
236

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and rude staff interactions.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and food quality.

Management Concerns

Several customers expressed dissatisfaction with management behavior and overall store management.

Cleanliness

The restaurant was noted to be dirty and poorly maintained in multiple reviews.

Communication Problems

Customers experienced issues with staff understanding orders and communicating effectively.
  • JB
    Josh Byers (Bdalefireman115)
    Feb 20, 2026
    1.0
    Usually when you order a chicken sandwich you should get the chicken on the sandwich. Nope. No chicken. Not in the bag no where. Cold fries and no straw for drink. I’m too far down the road to go back.
  • CM
    Charlie Molesta
    Feb 7, 2026
    1.0
    Food was damn near uncooked
  • BB
    Brendon Bohl
    Jan 23, 2026
    1.0
    Never been here and haven’t had to wait 15 minutes for my food
  • KP
    Katie P
    Jan 10, 2026
    1.0
    Today 1/10/26- We ordered four hash browns, a #1 meal, and a #7 meal. When we received our order, we were given five hash browns total. We informed the drive-thru employee that we did not receive all of our food. The manager then came to the window and stated that we had ordered five hash browns. We explained that our order included two meals, each of which comes with a hash brown, plus four additional hash browns. The manager insisted that this totaled five hash browns. We explained that two meal hash browns plus four extra hash browns equals six. The short lady manager continued to insist that we had only ordered five and stated that we would need to purchase another hash brown. We hesitantly agreed and said we would come inside to buy the missing item. At that point, the manager attempted to lock the door to prevent us from entering, though the exterior door did not lock. Once inside, the manager stated she was going to call 911. We then exited the restaurant we still did not receive the hash brown we had already paid for. Due to the unusual and concerning behavior, we contacted the police ourselves to report the incident.
  • AS
    Allie Sookram
    Jan 6, 2026
    2.0
    I tried to use a code for a .29 soft drink with a purchase of $3 and it wouldn’t work. When I asked the lady she said it was for only sweet and unsweetened drinks but the coupon said soft drinks. I got a dr.pepper. When asked she goes idk. I continued to ask she kept repeating the same thing. Would offer to fix it or to bring a manager in to help clear anything up. She was cold. I don’t usually mind but if you don’t know a question a customer asked then go get someone to help teach. Very unprofessional.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Kalamazoo?

McDonald's in Kalamazoo is open 24 hours every day of the week.

Does this McDonald's offer delivery service?

No, this location does not offer delivery service.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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