McDonald's

3.1
968 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryNot available
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
7900 Adobe Rd, Kalamazoo, MI
49009, United States

Hours

Reviews

3.1
968 reviews
5 stars
265
4 stars
176
3 stars
174
2 stars
119
1 star
234

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, rude staff, and poor management, leading to frustration and dissatisfaction.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and food quality, contributing to a negative dining experience.

Operational Hours

Numerous complaints were made about the location not being open 24 hours as advertised, causing inconvenience for customers.

Cleanliness

Several customers noted that the restaurant was dirty and poorly maintained, impacting their overall impression.

Staff Turnover

Frequent mentions of high staff turnover and lack of training contributed to inconsistent service and customer dissatisfaction.
  • KP
    Katie P
    2 days ago
    1.0
    Today 1/10/26- We ordered four hash browns, a #1 meal, and a #7 meal. When we received our order, we were given five hash browns total. We informed the drive-thru employee that we did not receive all of our food. The manager then came to the window and stated that we had ordered five hash browns. We explained that our order included two meals, each of which comes with a hash brown, plus four additional hash browns. The manager insisted that this totaled five hash browns. We explained that two meal hash browns plus four extra hash browns equals six. The short lady manager continued to insist that we had only ordered five and stated that we would need to purchase another hash brown. We hesitantly agreed and said we would come inside to buy the missing item. At that point, the manager attempted to lock the door to prevent us from entering, though the exterior door did not lock. Once inside, the manager stated she was going to call 911. We then exited the restaurant we still did not receive the hash brown we had already paid for. Due to the unusual and concerning behavior, we contacted the police ourselves to report the incident.
  • AS
    Allie Sookram
    6 days ago
    2.0
    I tried to use a code for a .29 soft drink with a purchase of $3 and it wouldn’t work. When I asked the lady she said it was for only sweet and unsweetened drinks but the coupon said soft drinks. I got a dr.pepper. When asked she goes idk. I continued to ask she kept repeating the same thing. Would offer to fix it or to bring a manager in to help clear anything up. She was cold. I don’t usually mind but if you don’t know a question a customer asked then go get someone to help teach. Very unprofessional.
  • MG
    Malory Garza
    Jan 5, 2026
    5.0
    Arman made the best Oreo McFlurry I’ve ever had tonight!
  • MV
    Mason VanBruggen
    Dec 31, 2025
    1.0
    The staff doesn't understand English. If communication is essential for a job you should hire someone that is able to understand what your saying.
  • SS
    Sonny
    Dec 24, 2025
    1.0
    I am so fed up with this location. They just actually screamed at my wife for mobile ordering something they didn't have on their menu, as if it was her fault, and failed to offer a refund or replacement. They frequently close the drive through without turning it off on their mobile app, forcing you to come inside. The staff is in constant turnover and this location constantly has issues.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Kalamazoo?

McDonald's in Kalamazoo is open 24 hours every day of the week.

Does this McDonald's offer delivery service?

No, this location does not offer delivery service.