Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, rude staff, and poor management, leading to frustration and dissatisfaction.
Order Accuracy
Many reviews highlighted problems with incorrect orders, missing items, and food quality, contributing to a negative dining experience.
Operational Hours
Numerous complaints were made about the location not being open 24 hours as advertised, causing inconvenience for customers.
Cleanliness
Several customers noted that the restaurant was dirty and poorly maintained, impacting their overall impression.
Staff Turnover
Frequent mentions of high staff turnover and lack of training contributed to inconsistent service and customer dissatisfaction.
KP
Katie P
2 days ago
1.0
Today 1/10/26- We ordered four hash browns, a #1 meal, and a #7 meal. When we received our order, we were given five hash browns total. We informed the drive-thru employee that we did not receive all of our food.
The manager then came to the window and stated that we had ordered five hash browns. We explained that our order included two meals, each of which comes with a hash brown, plus four additional hash browns. The manager insisted that this totaled five hash browns. We explained that two meal hash browns plus four extra hash browns equals six. The short lady manager continued to insist that we had only ordered five and stated that we would need to purchase another hash brown.
We hesitantly agreed and said we would come inside to buy the missing item. At that point, the manager attempted to lock the door to prevent us from entering, though the exterior door did not lock. Once inside, the manager stated she was going to call 911.
We then exited the restaurant we still did not receive the hash brown we had already paid for. Due to the unusual and concerning behavior, we contacted the police ourselves to report the incident.
AS
Allie Sookram
6 days ago
2.0
I tried to use a code for a .29 soft drink with a purchase of $3 and it wouldn’t work. When I asked the lady she said it was for only sweet and unsweetened drinks but the coupon said soft drinks. I got a dr.pepper. When asked she goes idk. I continued to ask she kept repeating the same thing. Would offer to fix it or to bring a manager in to help clear anything up. She was cold. I don’t usually mind but if you don’t know a question a customer asked then go get someone to help teach. Very unprofessional.
MG
Malory Garza
Jan 5, 2026
5.0
Arman made the best Oreo McFlurry I’ve ever had tonight!
MV
Mason VanBruggen
Dec 31, 2025
1.0
The staff doesn't understand English. If communication is essential for a job you should hire someone that is able to understand what your saying.
SS
Sonny
Dec 24, 2025
1.0
I am so fed up with this location. They just actually screamed at my wife for mobile ordering something they didn't have on their menu, as if it was her fault, and failed to offer a refund or replacement. They frequently close the drive through without turning it off on their mobile app, forcing you to come inside. The staff is in constant turnover and this location constantly has issues.
What are the operating hours of McDonald's in Kalamazoo?
McDonald's in Kalamazoo is open 24 hours every day of the week.
Does this McDonald's offer delivery service?
No, this location does not offer delivery service.
Can I order McDonald's food online or via a mobile app?
Yes, you can order McDonald's food online through their official delivery page or via the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services does this McDonald's location provide?
Services include Drive-Thru, WiFi, Mobile Offers, Mobile Ordering, and Gift Cards.
Is this McDonald's location accessible for people with disabilities?
Yes, it has wheelchair accessible entrance, seating, and restrooms.
Does this McDonald's serve breakfast and coffee?
Yes, it serves breakfast, coffee, lunch, dinner, and dessert.
Are there nearby gas stations close to McDonald's Kalamazoo?
Yes, nearby gas stations include Love's Travel Stop, CAT Scale, D Avenue Citgo, Citgo, and BP which customers might find convenient before or after dining here.
What nearby food options can customers explore around McDonald's?
Customers can visit nearby food places such as Subway and Pizza Perfect for different dining options before or after visiting McDonald's.
Are there any recreational or shopping destinations near McDonald's?
Yes, Friendly Pickle is a nearby sports and recreation venue, and SCP Kalamazoo offers shopping and wholesale goods nearby.