Brand Certified
McDonald's
3.3(1648 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5296 S 9th St, Kalamazoo, MI
49009, United States
Certified by McDonald's • Mar 01, 2026
(269) 353-4487
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,648 reviews
5 stars
498
4 stars
337
3 stars
327
2 stars
156
1 star
330
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times in the drive-thru and for food orders, with some waiting over 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.
Staff Attitude
Feedback indicated a lack of friendliness and professionalism among staff, with several customers noting rude or inattentive behavior.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty floors and restrooms.
Food Quality
There were numerous complaints about cold food, poorly prepared items, and inconsistent quality.
- PKPayton KibbyFeb 9, 20261.0This happened at 8:20 pm don’t know if that matters but we’re beyond irritated. Listened to my boyfriend order our meal perfectly to the person taking his order on drive through. He brings home four burgers exactly the same with everything in it. We ordered 2 normal McDoubles and 2 double cheese burgers with only onion and Mayo. The condiments that were on there might as well not been as we had to use our own at home. The experience I continue to have at this location and paw paws location have beyond disappointed me.
- JHJaren HaddixFeb 3, 20261.0Waited 20 min for two burgers, a fry, and a coke. All food was cold. So obviously its not like they were making it fresh for me to wait 20 min. And the burgers tasted like I was eating a three day old burger. McDonald's sucks anymore. Place is disgusting. Poor work ethic.
- FRFellsWife RoseJan 24, 20265.0I love to go here because they are very fast and Friendly. Right of the I-94 interstate. I especially liked the lady that called me "cupcake" it made me think of a dear friend!
- BMBenjamin MarlattJan 19, 20261.0Took slow service to levels I didn't know were humanly possible.
- HMHolly MillerJan 19, 20263.0This location is hit or miss. This time, I had a mobile order and they told me to pull through to the last window. I like to get my receipt from the first window so I can do the survey on it. Nobody was at the first window, so I was unable to get my receipt.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 5296 S 9th St, Kalamazoo?
McDonald's at 5296 S 9th St, Kalamazoo is open 24 hours every day of the week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location offers a drive-thru service that operates 24/7.
What delivery services are available at this McDonald's?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's through a mobile app for this location?
Yes, you can order through the McDonald's App available for iOS and Android devices, or via their online order links.
What payment options does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where is McDonald's located in Kalamazoo?
McDonald's is located at 5296 S 9th St, Kalamazoo, MI 49009, USA.
What nearby coffee shops can I visit before or after eating at McDonald's?
Nearby coffee shops include Starbucks and Dunkin', both great options for coffee or snacks before or after your meal at McDonald's.
Are there convenient places nearby to refuel or shop after visiting McDonald's?
Yes, Speedway gas station and convenience store is close by, making it easy to refuel your vehicle or grab essentials after your visit.
What nearby sandwich shops are available near McDonald's?
Nearby sandwich shops include Subway and Jimmy John's, offering alternative options if you're seeking variety near McDonald's.
Are there any medical facilities near this McDonald's location?
Yes, medical facilities like Bronson Orthopedic Surgery Center and Bronson Primary Care Partners are nearby in case you need health services.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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