Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,543 reviews
5 stars
510
4 stars
297
3 stars
286
2 stars
156
1 star
294
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including sticky floors and dirty bathrooms.
Service Quality
Numerous reviews highlighted rude and unhelpful staff, with several customers expressing frustration over long wait times and incorrect orders.
Food Freshness
Many customers complained about receiving cold or stale food, with some noting that items were missing from their orders.
Management Issues
Several reviews mentioned unprofessional behavior from management, including rudeness and lack of support for staff and customers.
Positive Experiences
A few customers praised specific employees for their friendly service and noted that some food was fresh and well-prepared.
- KAKylie AtkinsNov 10, 20251.0Horrible service. Whoever took my order was rude as hell. The chicken nuggets for cold and old I do not recommend this location.
- VVVVS VeezyNov 3, 20251.0Horrible people they need to shut down this place immediately I will be calling corporate everyday till there is a change I did not receive money back from the last time 😡
- MAMiranda AndersonNov 1, 20251.0Waited in curbside for over 30 minutes, and my order still hadn't come. Went inside and staff said the order was "gone." Waited a total of 1 hour and 3 minutes for a mcchiken, daily double, and bottle of water
- EGElizabeth GordyOct 29, 20251.0The environment inside was disgusting. We stopped in for a quick bite. Very little drive through or done in partrons. My first thought was the floor under the kiosk machine. My shoes stuck to the floor, taking a large amount of effort to lift my feet. My next stop in the dining area gave me the answer as to why my shoes were sticking to the floor. The pop machine sprayed outside of my cup towards me and on the floor. While we waited for our simple order, there was no straws in the dispenser, no ketsup in the standalone dispenser or bins. We asked for straws, ketsup and salt once our order was brought to the table. At least they brought us what was not available for selfservice. Even after they were made aware, items were not stocked. I would not recommend this location to anyone, what an embarrassment. By the way you might have to clean off your own table.
- SMSteve McRipperOct 21, 20252.0Walked in and there was a group of im guessing teenagers yelling, and carrying on loudly with none of the staff doing anything about it. Took 15 minutes to get my food in spite of it not being busy, and when it did arrive it was wrong. Witnessed them being rude to door dash customers for politely inquiring about there order. Bad experience for what is usually a decent mcdonalds.
Frequently Asked Questions About McDonald's
What are the regular in-restaurant hours for McDonald's at 5394 W Main St, Kalamazoo?
McDonald's at 5394 W Main St, Kalamazoo is open Monday through Saturday from 5:00 AM to 11:00 PM, and Sunday from 4:00 AM to 11:00 PM.
When is the drive-thru open at this McDonald's location?
The drive-thru is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to midnight, Saturday from 4:00 AM to midnight, and Sunday from 4:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery service operates Monday, Tuesday, Thursday from 6:00 AM to 10:00 PM, Wednesday from 6:00 AM to 8:25 PM, Friday from 6:00 AM to 3:59 AM, Saturday from 4:00 AM to 3:59 AM, and Sunday from 4:00 AM to 10:00 PM.
What delivery and pickup options are available at this McDonald's?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods does McDonald's accept at this location?
Payments accepted include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order from McDonald's online or via mobile apps?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on the Apple App Store and Google Play Store.
What services does this McDonald's location provide?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
What are some nearby coffee shops to McDonald's at 5394 W Main St?
Nearby coffee shops include Starbucks, which could be a great stop if you're looking for specialty coffee or a cozy place to relax before or after visiting McDonald's.
Are there other fast food restaurants near this McDonald's?
Yes, nearby fast food restaurants include Wendy's, Burger King, Long John Silver's, Steak 'n Shake, and Chipotle Mexican Grill, offering a variety of dining options in the area.
What nearby amenities might be useful for customers visiting McDonald's?
Customers can access Auto Care at Firestone Complete Auto Care, pet services at PetSmart Grooming, or pick up office supplies at Office Depot, all located near McDonald's for added convenience.