Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlight consistently poor service, including rude staff, long wait times, and frequent order mistakes.
Food Quality
Customers reported issues with food quality, including cold items, missing ingredients, and unsanitary conditions.
Staff Attitude
Many reviews mention unfriendly or rude behavior from employees, contributing to a negative customer experience.
Operational Issues
Frequent complaints about unorganized operations, including problems with mobile orders, drive-thru service, and broken equipment.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
MK
Mateo Kurzeja
1 day ago
1.0
I order delivery from this place every once in a while and they constantly mess up my food. I'm at the point where I'll try to find another mccdonalds store even if I have to wait longer.
WG
William Graham
5 days ago
1.0
The workers here are slow and need training. I placed an order, had to wait over 20 min. I ordered a sausage egg mcmuffin meal including 2 sugars for my coffee.. I get back to work and check the bag and not only are the sugars missing, but they gave me a cold mcGriddle versus the sausage mcmuffin. I hate McGriddles they are disgusting and the worst thing on their menu... I called to speak to the Manager but I was told that they were supposedly busy "dealing" with other errors with dine in customer orders. The management here is Horrible as every other order here is wrong. The owner needs to Fire the current management and retrain the entire staff. Avoid this location at all costs, they take your money, make you wait forever and then give you whatever they feel like giving you because the management here doesn't care. They will reply to this post with a link expressing their concern (as if) asking for more information, which you provide that they do absolutely nothing with... they already took your money... the owner should do something to improve their low Google Review rating before it bottoms out.
SS
ShiftyPersona
Nov 14, 2025
1.0
Ordered a mcchicken with no lettuce (the most disgusting lettuce in the whole industry), got the nasty lettuce. Also the prices have changed again and the woman at the window had no idea why or what had changed.
SW
Sarah Williams
Nov 7, 2025
1.0
Everytime I come here I get a double cheeseburger and it NEVER comes with onions or pickles like it supposed to. I got into the habit of ordering with extra onions to drive the point home that I want everything on it, and I still have to ask constantly for a remake. Take a look at the picture that shows what extra onions looks like AFTER asking for it to be remade already. Sad.
HB
Heather Burdett
Oct 27, 2025
5.0
So I don’t eat much fast food anymore but I am a sucker for a game (monopoly) and a good deal so I’ve been coming to this location for a few weeks now, usually on my lunch break. I was actually really taken aback by the service I’ve been getting here. Every single time I’ve been inside, every person is *so* nice. I’ve seen countless interactions between the workers themselves and with the customers and I’ve never heard a rude tone or a complaint. Fast food sucks, I used to work in it myself but you can feel it when people hate to be where they are and I’ve never once sensed that here, at least on the other side of the counter. Special shout out to Chris, very nice dude. Also everyone else, I never actually paid attention to names but ya’ll are killing it and IMO this is how you get people to come back.
What are the regular business hours of McDonald's at 3320 S Westnedge, Kalamazoo?
McDonald's is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's in Kalamazoo?
Delivery is available Monday to Thursday and Sunday from 6:00 AM to 11:30 PM, and on Friday and Saturday until 12:30 AM.
When is the drive-through service available at this McDonald’s location?
The drive-through is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Does this McDonald’s offer curbside pickup or delivery services?
Yes, this location offers curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment options are accepted at McDonald's on S Westnedge?
Payments can be made with American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's food using a mobile app?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
What nearby fast food options are available around McDonald's at 3320 S Westnedge?
Taco Bell and Qdoba are nearby fast food restaurants where you can find different Mexican-inspired menu options.
Are there fitness centers nearby McDonald’s in Kalamazoo?
Yes, nearby fitness centers include Unique Fitness And Nutrition, Your Turn Women gym, Strength Beyond Fitness Center, and IBliss Yoga studio.
Where can I find automotive services near McDonald's at S Westnedge?
Nearby automotive services include J.D. Byrider used car dealer, Byrider Kalamazoo car dealer, Safelite AutoGlass, and Uncle Ed's Oil Shoppe automotive repair.
Is there a nearby school close to the McDonald's at 3320 S Westnedge?
Yes, Kalamazoo Christian Middle School is located nearby, providing educational services to the community.