McDonald's

2.6
2036 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3320 S Westnedge, Kalamazoo, MI
49008, United States

Hours

Reviews

2.6
2,036 reviews
5 stars
376
4 stars
292
3 stars
335
2 stars
241
1 star
792

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight consistently poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Customers reported issues with food quality, including cold items, missing ingredients, and unsanitary conditions.

Staff Attitude

Many reviews mention unfriendly or rude behavior from employees, contributing to a negative customer experience.

Operational Issues

Frequent complaints about unorganized operations, including problems with mobile orders, drive-thru service, and broken equipment.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
  • MK
    Mateo Kurzeja
    1 day ago
    1.0
    I order delivery from this place every once in a while and they constantly mess up my food. I'm at the point where I'll try to find another mccdonalds store even if I have to wait longer.
  • WG
    William Graham
    5 days ago
    1.0
    The workers here are slow and need training. I placed an order, had to wait over 20 min. I ordered a sausage egg mcmuffin meal including 2 sugars for my coffee.. I get back to work and check the bag and not only are the sugars missing, but they gave me a cold mcGriddle versus the sausage mcmuffin. I hate McGriddles they are disgusting and the worst thing on their menu... I called to speak to the Manager but I was told that they were supposedly busy "dealing" with other errors with dine in customer orders. The management here is Horrible as every other order here is wrong. The owner needs to Fire the current management and retrain the entire staff. Avoid this location at all costs, they take your money, make you wait forever and then give you whatever they feel like giving you because the management here doesn't care. They will reply to this post with a link expressing their concern (as if) asking for more information, which you provide that they do absolutely nothing with... they already took your money... the owner should do something to improve their low Google Review rating before it bottoms out.
  • SS
    ShiftyPersona
    Nov 14, 2025
    1.0
    Ordered a mcchicken with no lettuce (the most disgusting lettuce in the whole industry), got the nasty lettuce. Also the prices have changed again and the woman at the window had no idea why or what had changed.
  • SW
    Sarah Williams
    Nov 7, 2025
    1.0
    Everytime I come here I get a double cheeseburger and it NEVER comes with onions or pickles like it supposed to. I got into the habit of ordering with extra onions to drive the point home that I want everything on it, and I still have to ask constantly for a remake. Take a look at the picture that shows what extra onions looks like AFTER asking for it to be remade already. Sad.
  • HB
    Heather Burdett
    Oct 27, 2025
    5.0
    So I don’t eat much fast food anymore but I am a sucker for a game (monopoly) and a good deal so I’ve been coming to this location for a few weeks now, usually on my lunch break. I was actually really taken aback by the service I’ve been getting here. Every single time I’ve been inside, every person is *so* nice. I’ve seen countless interactions between the workers themselves and with the customers and I’ve never heard a rude tone or a complaint. Fast food sucks, I used to work in it myself but you can feel it when people hate to be where they are and I’ve never once sensed that here, at least on the other side of the counter. Special shout out to Chris, very nice dude. Also everyone else, I never actually paid attention to names but ya’ll are killing it and IMO this is how you get people to come back.

Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's at 3320 S Westnedge, Kalamazoo?

McDonald's is open daily from 6:00 AM to 11:00 PM.

What are the delivery hours for McDonald's in Kalamazoo?

Delivery is available Monday to Thursday and Sunday from 6:00 AM to 11:30 PM, and on Friday and Saturday until 12:30 AM.