McDonald's

2.9
2416 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4310 Stadium Dr, Kalamazoo, MI
49007, United States

Hours

Reviews

2.9
2,416 reviews
5 stars
563
4 stars
379
3 stars
427
2 stars
251
1 star
796

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported extremely slow service, with many waiting over 20 minutes for their orders, and experiencing rude or unhelpful staff.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Cleanliness

The restaurant was often described as dirty, with complaints about unsanitary conditions in the dining area and bathrooms.

Food Quality

Many customers expressed dissatisfaction with the quality of food, citing cold items, poorly prepared meals, and overall lack of freshness.

Customer Experience

Overall, the customer experience was negatively impacted by rude staff interactions and a lack of responsiveness to customer needs.
  • TM
    Tron Markey
    3 days ago
    1.0
    Absolutely the worst McDonald’s I’ve ever been to. The staff is rude 100% of the time. I was served the “coke” on the left. Very obvious that the syrup is out, so I asked for a diet instead. Lady at the window didn’t even say a single word to me. Just stuck her arm out the window with my food and coke flavored water. Fries are always horribly undersalted every. Single. Time. Don’t spend your money here
  • SC
    Simon Crites
    6 days ago
    1.0
    Rarely one to leave reviews, but avoid this place at all costs. You’d think I’ve learned my lesson by now but I’ve gone to college in the area for 4 years now, and I have yet to have a good experience at this McDonald’s. Workers are unbelievably incompetent and rude, and as of today I’m going on my third visit where I’ve had to trash my quarter pounder because it is quite literally inedible. I don’t know what the problem is but after you’re done waiting for who knows how long, the food is always very subpar, and I’ve actually gotten food poisoning on two separate occasions. The location on West Main by Menards is night and day better, save your time and money and head up there… this is genuinely the worst McDonald’s I have ever seen in my life.
  • JG
    Jack Glass
    6 days ago
    1.0
    Came at 9pm (2 hours before closing), employees had locked the doors, and rudely told us they had closed early. Would not recommend a restaurant that won't serve customers.
  • SF
    Stephen Foster
    Nov 14, 2025
    1.0
    +1 hour and still waiting There’s a Burger King up the road, just go there EDIT: after 1.5h of waiting I am happy to say they gave me the wrong food
  • JG
    Jessica Gehrman
    Oct 31, 2025
    1.0
    I arrived early and only 1 car ahead of me in the drive through. I ordered the Sausage Egg and cheese McGriddle meal with an extra hashbrown and asked for a mocha substitute for the drink. I got the mocha, was handed food and I pulled away since I was in a rush for an early blood draw before work. What was in the bag was not my meal but 1 Hashbrown and 2 Breakfast burritos which is a hell of a lot cheaper than what I got. I have been attempting to, and still have been trying to call this store and NO ONE and i mean NO ONE is picking up. I have been trying off and on now since 7:45 this morning. It's 11:13 AM now. It doesn't go to VM and just hangs up after ringing for about 10 min. The service to say is amazingly lack luster. I hope they're prepared for a Karen when I get out of work because now I'll have to stop in there; that's on them. I wouldn't have to be a Karen if maybe, I don't know, a Manager ANSWERED YOUR DAMN PHONE and rectified this situation without me having to go in. Hopefully, I will be able to update you later on if they gave me any type of compensation, because this is some MAJOR BS! UPDATE: I went in there and no I didn't go Karen, but the Manager on duty stated that the store doesn't have a phone because the owner doesn't want one. Then who's number is on the website? His cell? The Manager was a bit stand offish and I told him, I just want the same meal I ordered on a different day, so I finally walked away with his name on my receipt and I did recently go back and got my meal that I actually ordered. Still I wouldn't recommend going to this McDonalds ever, because even the staff when I came in, I said I need to speak with a manager please, goes, "OHHHH and so it begins." Like really, is it that bad here, because that's what went through my head. If people checked and made sure you gave me the right food in the first place, this wouldn't have happened in the first place. Just go to any fast food place but this one.

Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's at 4310 Stadium Dr, Kalamazoo?

McDonald's at 4310 Stadium Dr is open daily from 6:00 AM to 11:00 PM.

When is McDonald's delivery service available?

Delivery is available daily from 5:00 AM to 11:30 PM except on Friday and Saturday when it extends to 12:30 AM.