McDonald's

2.9
2253 reviews
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Business Details

224 Kalamazoo Ave, Kalamazoo, MI
49007, United States
(269) 382-3800
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Location

McDonald's
224 Kalamazoo Ave, Kalamazoo, MI
49007, United States

Hours

Reviews

2.9
2,253 reviews
5 stars
530
4 stars
361
3 stars
424
2 stars
258
1 star
680

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, with staff often being rude and unhelpful.

Order Accuracy

Customers frequently reported issues with incorrect orders and missing items, leading to frustration.

Cleanliness

The restaurant was described as dirty, with unsanitary conditions in both the dining area and restrooms.

Wait Times

Many customers experienced excessively long wait times, both in the drive-thru and inside the restaurant.

Operational Issues

The location often had problems with being open during advertised hours, leading to customer dissatisfaction.
  • RB
    Rita B
    Oct 14, 2025
    1.0
    Restaurant is closed permanently
  • JS
    Julia Smiley
    Sep 16, 2025
    1.0
    Door dash the wait time is horrible.. door dash should not have to wait for drive thru n people in lobby we should be able to pick up food verify it and leave
  • CM
    Cole Moore
    Sep 7, 2025
    1.0
    I have never had a time in my 5 years living in this city where an order here has gone smoothly. Everytime I think "this time will be different" and I'm always left disapointed and waiting for the wrong food for 25 mins. DO NOT go to this location, it has never had it's act together and only gets customers because of its location. I wish I could give it a 0 stars. I am writing this currently stuck in the drive thru for the past 25 mins (which isnt moving) The only reason im still here is because I already ordered on the app.
  • DD
    Dakota
    Sep 6, 2025
    1.0
    Gave me a chicken biscuit instead of a chicken griddle, then was hella wierd and rude giving it to us, then I called and was v nice about they mistake and she was rude on the phone to. Bad customer service, Kalamazoo really isn’t the place for such bold face rudeness tbh. Like I got not everyone likes all the dif type of people out there, but if I can tell you don’t like me as your clocked in you need to clock out
  • PB
    Patricia Beute
    Aug 28, 2025
    4.0
    Workers had a very very bad attitude. Not a welcome atmosphere. Had to wait to put in our order, served reluctantly. Food wasn’t hot, and a big problem after the coffee came with cream instead of sugar. We were the only 2 people in the whole place. Never going back there.
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 224 Kalamazoo Ave, Kalamazoo, MI?

Delivery is available Monday through Thursday and Sunday from 5:00 AM to 11:30 PM, and on Friday and Saturday from 5:00 AM to 12:30 AM.

When is the drive-through open at the McDonald's in Kalamazoo?

The drive-through is open Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight.