Dunkin'

3.6
543 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Kalamazoo, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3102 S Westnedge Ave, Kalamazoo, MI
49008, United States

Hours

Reviews

3.6
543 reviews
5 stars
236
4 stars
102
3 stars
59
2 stars
37
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting disorganization and slow service.

Food Quality

The quality of food and drinks was inconsistent, with complaints about stale donuts, cold food, and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty environments and unclean food preparation areas.

Customer Experience

While some customers praised friendly staff and good coffee, many expressed frustration over long wait times and incorrect orders.
  • KS
    Kaitlyn S
    Nov 19, 2025
    1.0
    I was so excited to get a Cookie Butter Latte. I buy It a lot and know how it should taste. The coffee I was given was not the correct color nor did it taste well. It tasted really bad and had way too much expresso in it. The barista who cashed me out, was very rude. When she handed me my cash and drink she slammed the window closed and didn’t say anything else after I had told her thank you. I’ve never had a bad experience at the Dunkin Donuts in my hometown so I was suprised to say the least when my coffee tasted horrible and the service was not well.
  • CP
    Chris Pattee
    Nov 9, 2025
    1.0
    What has happened to this franchise? Filled doughnuts sometimes are only partially filled, Old Fashioned aren't anything but plain doughnuts without any toppings. Poor advanced corporate investigating I suspect, as well as poor marketing. Their days were numbered a while ago at this juncture.
  • BH
    Belen H
    Nov 4, 2025
    5.0
    I absolutely adore their meal deals, and the matcha is simply fantastic. While the food may not be the most exquisite in terms of taste, it certainly gets the job done. Plus, you can’t beat a good deal.
  • VN
    Valerie Noles
    Oct 5, 2025
    3.0
    My coffee was lukewarm and weak. I ordered large HOT coffee. Breakfast sandwich was just okay.
  • RB
    R B
    Oct 1, 2025
    1.0
    Cold, trash

Frequently Asked Questions About Dunkin'

What are the regular opening hours for this Dunkin' location in Kalamazoo, MI?

Dunkin' in Kalamazoo is open from 5:00 AM to 9:00 PM Monday through Saturday, and from 6:00 AM to 9:00 PM on Sundays.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.