Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Kalamazoo, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
303 reviews
5 stars
142
4 stars
52
3 stars
25
2 stars
21
1 star
63
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the unsanitary conditions of the establishment, including dirty floors, bathrooms, and overall lack of hygiene.
Customer Service
Many customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Several reviews mentioned that the food, particularly donuts, were stale, poorly prepared, or not as expected.
Inconsistent Experience
While some customers had positive experiences with food and service, many others reported repeated issues, indicating a lack of consistency.
Drive-Thru Issues
Customers frequently noted long wait times and poor service in the drive-thru, with some stating they were ignored or received incorrect orders.
- KKKelsiNov 17, 20252.0Sometimes this Dunkin is ok, but very often it is not. I have a garlic allergy, and they frequently substitute things I’ve ordered for things I’m allergic to or include things I didn’t ask for that I am allergic to. I really don’t think they should be allowed to make substitutions without asking the person who ordered, even with mobile orders. It is very disappointing and frustrating. After today’s incident I’m probably not going back to this location.
- SSsean sNov 12, 20251.0placed a mobile order once and none of the items were in stock so i had to pick from leftovers when i got there. did a group order in the morning and the service sucked and they forgot my doughnut. don't tell me my order is good when stuff is missing.
- KHKarla HernandezNov 7, 20253.0I have been buying coffee from Dunkin for close to 10 years now. Just this past year I have noticed a huge difference in the coffee. Every time I get an iced coffee either with or without ice the coffee is super watered down. The coffee is not cheap,therefore I would expect a better quality coffee. I guess it's time to start going to other coffee places and spending the same amount of money on a beverage that is actually going to be worth it.
- NCNathan CrainOct 19, 20251.0Stopped by for donuts and mocha iced coffees. Everyone in our family that had the mocha drinks had uncontrollable vomiting. I tried to call and let them know but every call went to a full inbox. Highly recommend avoiding this location.
- EEErinnOct 14, 20251.0I don’t usually like to leave negative reviews but this was a new low. I could tell the person handing the food over was frustrated, not sure what about, but no biggie. I said have a good day before leaving and they just turned around. Okay, bad day maybe? Get home and check my food to find it wasn’t even heated up.. I only ordered a grilled cheese with bacon added on, and they didn’t even put the bacon on it. I guess I just happened to catch them on a bad day but this is still not acceptable.. the food isn’t cheap and this was supposed to be a treat for myself after work. I’ve had this happen before here but I just let it go, but not this time. I will not be ordering food here again, wasted $6 for a grilled cheese, or I guess just cheese sandwich since it wasn’t even grilled or cooked. But hey, the coffee was good though, so thank you for that at least.
Frequently Asked Questions About Dunkin'
What are the opening hours of the Dunkin' in Kalamazoo, MI?
Dunkin' in Kalamazoo, MI is open from 5:00 AM to 9:00 PM Monday through Saturday, and from 6:00 AM to 9:00 PM on Sundays.
Does Dunkin' Kalamazoo offer delivery and curbside pickup services?
Yes, Dunkin' Kalamazoo offers both delivery and curbside pickup services.
What special holiday drinks can I try at Dunkin' Kalamazoo?
You can try the NEW Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on the holiday menu.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, you can order ahead using the Dunkin’ mobile app for a fast grab and go experience. The app is available for download on both Apple App Store and Google Play Store.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location has a drive-thru service for convenient ordering and pickup.
What types of meals does Dunkin' Kalamazoo serve?
Dunkin' Kalamazoo serves breakfast, lunch, and brunch meals.
Where is Dunkin' Kalamazoo located exactly?
Dunkin' is located at 5200 S 9th St, Suite A, Kalamazoo, MI 49009, USA.
What are some nearby places to Dunkin' Kalamazoo where I can also grab a quick meal?
Nearby dining options include Jimmy John's sandwich shop, Wendy's and McDonald's fast food restaurants, Culver’s American restaurant, Taco Bell Mexican restaurant, and Subway sandwich shops.
Are there any nearby places to Dunkin' Kalamazoo where I can fuel up my car?
Yes, Speedway gas station and Pennzoil automotive repair and parts store are nearby for fueling and automotive needs.
If I want to do some errands like dry cleaning or mailing a package near Dunkin' Kalamazoo, where should I go?
You can visit Paris Cleaners & Laundry for dry cleaning and the UPS Customer Center for shipping and courier services, both located nearby.