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Dunkin'

3.6
(310 reviews)

Business Details

5200 S 9th St, Kalamazoo, MI
49009, United States
(269) 666-1199
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Kalamazoo, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5200 S 9th St, Kalamazoo, MI
49009, United States

Hours

Reviews

3.6
310 reviews
5 stars
143
4 stars
52
3 stars
25
2 stars
23
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including incorrect orders, long wait times, and unprofessional staff behavior.

Cleanliness

Multiple reviews highlighted the unsanitary conditions of the establishment, including dirty floors and bathrooms.

Product Quality

Many customers expressed disappointment with the quality of food and drinks, noting stale donuts and poorly made beverages.

Customer Experience

While some reviews praised friendly staff, many others reported rude interactions and a lack of acknowledgment from employees.
  • AM
    Ashton Mollohan
    Feb 8, 2026
    1.0
    Green tea refresher with NO green tea in it. This place has consistently crappy service!
  • AF
    Anthony Fizer
    Feb 8, 2026
    1.0
    Do yourself a favor and avoid this particular franchise.
  • CR
    Courtney Recklein
    Jan 25, 2026
    1.0
    This place was disgustingly dirty, the hot Chocolate we ordered was chunky and undrinkable. Dunkin in general has gone down hill but this was repulsive.
  • AJ
    Alex John
    Jan 9, 2026
    1.0
    This used to be the best dunkin in town! The staff was lovely and kind and knew my group of friends by name. Now ownership has changed and it is run by a snooty 17 year old boy who has absolutely no idea what he is doing. When I mentioned my order was wrong he replied back that his father was the owner as if that meant my drink was somehow correct? He was too busy typing on his phone in one hand and making coffee with his other to pay attention to what he was even doing. What a disgraceful business. So disappointed. Everyone do yourself a favor and skip this location over.
  • EK
    Emma Kozminske
    Dec 31, 2025
    2.0
    they put the wrong cheese on my bagel, my drink wasn’t mixed, and I waited 15+ minutes in the drive thru when only two cars were in front of me ☹️ I love Dunkin, but hate this location

Frequently Asked Questions About Dunkin'

What are the opening hours of the Dunkin' in Kalamazoo, MI?

Dunkin' in Kalamazoo, MI is open from 5:00 AM to 9:00 PM Monday through Saturday, and from 6:00 AM to 9:00 PM on Sundays.

Does Dunkin' Kalamazoo offer delivery and curbside pickup services?

Yes, Dunkin' Kalamazoo offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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