Chipotle Mexican Grill

3.9
775 reviews
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Business Details

5363B W Main St, Kalamazoo, MI
49009, United States
(269) 382-7011
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Kalamazoo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5363B W Main St, Kalamazoo, MI
49009, United States

Hours

Reviews

3.9
775 reviews
5 stars
371
4 stars
184
3 stars
89
2 stars
42
1 star
89

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables, overflowing trash cans, and unclean counters.

Food Quality

Several reviews mentioned issues with food quality, including undercooked rice, overly salty dishes, and inconsistent portion sizes.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rude behavior and poor handling of complaints.

Ingredient Availability

Frequent complaints about being out of key ingredients like rice, lettuce, and cheese, leading to customer frustration.

Pricing Concerns

Many customers expressed dissatisfaction with the value for money, citing high prices for small portions and additional charges for extras.
  • ML
    M L
    Oct 25, 2025
    1.0
    Chipotle is starting to be disgusting like McDonald's... frying their chips in dirty grease. Do better.
  • MM
    Margaret Mondragon
    Oct 13, 2025
    1.0
    I love chipotle but this was the nastiest one I have been in the counter where you pay had lettuce & broken chips on it and the cashier he never wiped it off , all the tables had crumbs on them , the garbage cans by the door were overflowing with garbage and some part of the food was really really salty almost couldn’t eat it so I do not recommend this one .. someone needs to come in and clean the place up !
  • PB
    pardhan boys
    Oct 12, 2025
    5.0
    Everything else was fine, very good, but the stick was a little raw. If you cook it a little more, it could turn into butter. But the stick was very raw and I had a hard time eating it. Everything else was fine.
  • MK
    Mimi Klotz
    Oct 11, 2025
    3.0
    The food tasted good and the workers were pleasant, but there was food all over the counter, none of the tables were wiped clean, and the trash cans were seriously stuffed to overflowing. Also no toilet paper in the bathroom. Don’t know if they were short staffed but they need some help!
  • HS
    Heather Shelton
    Oct 8, 2025
    1.0
    Caution if ordering…Not nearly enough protein to feed my 15 people for lunch. Manager refused to send more protein and I spent $360. Customer service was no help. Unfortunately, will never use again.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Kalamazoo serve?

Chipotle Kalamazoo offers fast-casual Mexican cuisine with customizable menu items including burritos, bowls, quesadillas, tacos, and salads.

Where is Chipotle Mexican Grill located in Kalamazoo?

Chipotle is located at 5363B W Main St, Kalamazoo, MI 49009, just east of Rivertown Crossings.