Brand Certified
Chipotle Mexican Grill
3.9(788 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
5363B W Main St, Kalamazoo, MI
49009, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(269) 382-7011
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/mi/kalamazoo/5363b-w-main-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1729
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Kalamazoo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.9
788 reviews
5 stars
374
4 stars
187
3 stars
89
2 stars
42
1 star
96
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, raw chicken, and unappetizing flavors.
Portion Sizes
Many reviews mentioned that portion sizes have decreased significantly, with complaints about insufficient protein and overall value for money.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rude behavior and poor handling of complaints.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and overflowing trash cans.
Ingredient Availability
A recurring issue was the lack of key ingredients, with customers often finding items like rice, cheese, and guacamole unavailable during their visits.
- KMKarla MurphyFeb 24, 20262.0Lemonade ordered, was empty on arrival. Root beer is out of syrup, got home to fizzy carbonated tart air. Same with sprite. My bowl isn't the one I ordered and was charged for, I have someone else's bowl. This isn't common for this location, but it is really not great at all.
- CHColten HeatleyFeb 17, 20261.0Gave me half a scoop of chicken. If I wanted a salad I would’ve went to core life.
- KAKyle AddyFeb 14, 20261.0Just went in to get a steak bowl and I got 5 pieces of steak. The guy serving had a scale in front of him but instead just put half a scoop in there. To pay 11 bucks is unreal. It used to be worth it, but now absolutely not.
- JSJeff SadgerFeb 12, 20261.0The people working were in a hurry, even though there was no line.
- SBShelby BoydJan 30, 20261.0Why is it that EVERYTIME I COME TO EITHER CHIPOTLE they literally never have every menu item. No cheese, no guac, no steak and or chicken. It’s unreal. And it’s quite literally everytime I come here. I just came into the one on west main and they don’t even have shredded cheese. Shredded cheese is the BARE MINIMUM!!! That’s insane. I won’t be coming back. They’re always soooo disappointing.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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