Chipotle Mexican Grill

3.9
781 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

5363B W Main St, Kalamazoo, MI
49009, United States
(269) 382-7011
https://locations.chipotle.com/mi/kalamazoo/5363b-w-main-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1729
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle Kalamazoo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5363B W Main St, Kalamazoo, MI
49009, United States

Hours

Reviews

3.9
781 reviews
5 stars
373
4 stars
187
3 stars
89
2 stars
42
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Multiple reviews highlighted rude or unhelpful staff, with some customers feeling disrespected during their interactions.

Food Quality

Several customers reported issues with food freshness, including undercooked rice, overly salty dishes, and even finding foreign objects in their food.

Portion Sizes

Many customers expressed dissatisfaction with the decreasing portion sizes, feeling that they were not getting value for their money.

Cleanliness

Numerous reviews mentioned unsanitary conditions in the restaurant, including dirty tables and overflowing trash cans.

Inconsistency

Customers noted frequent issues with missing ingredients and items being out of stock, leading to a frustrating dining experience.
  • SM
    Scott MacCannell
    Dec 30, 2025
    4.0
    Food was good. Not the best night for the staff, but nothing bad. Just busy and most likely short a person or two.
  • LF
    Leah Fack
    Dec 29, 2025
    1.0
    The girl at the register is very rude I didn’t get her name but she is white and has two buns in her hair usually I let this type of stuff go but this was the second time I’ve had a bad experience with this chipotle so I will just stop coming.
  • ML
    M L
    Oct 25, 2025
    1.0
    Chipotle is starting to be disgusting like McDonald's... frying their chips in dirty grease. Do better.
  • MM
    Margaret Mondragon
    Oct 13, 2025
    1.0
    I love chipotle but this was the nastiest one I have been in the counter where you pay had lettuce & broken chips on it and the cashier he never wiped it off , all the tables had crumbs on them , the garbage cans by the door were overflowing with garbage and some part of the food was really really salty almost couldn’t eat it so I do not recommend this one .. someone needs to come in and clean the place up !
  • PB
    pardhan boys
    Oct 12, 2025
    5.0
    Everything else was fine, very good, but the stick was a little raw. If you cook it a little more, it could turn into butter. But the stick was very raw and I had a hard time eating it. Everything else was fine.
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Kalamazoo serve?

Chipotle Kalamazoo offers fast-casual Mexican cuisine with customizable menu items including burritos, bowls, quesadillas, tacos, and salads.

Where is Chipotle Mexican Grill located in Kalamazoo?

Chipotle is located at 5363B W Main St, Kalamazoo, MI 49009, just east of Rivertown Crossings.