There's a Burger King® restaurant near you at 5431 W Main St. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Kalamazoo, MI serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
Customer service experiences varied widely, with some praising friendly staff while others reported rude and unprofessional behavior.
Order Accuracy
Numerous complaints about incorrect orders and missing items, leading to frustration among customers.
Food Quality
Food quality was inconsistent, with reports of cold or poorly prepared items, though some customers enjoyed fresh and hot meals.
Wait Times
Long wait times were frequently mentioned, especially in the drive-thru, with some customers waiting over 20 minutes.
Cleanliness
Concerns about cleanliness were raised, with reports of dirty dining areas and unsanitary conditions.
GT
Greg Todd
6 days ago
5.0
Everything was hot correct.
CR
Chris Robotham
Oct 12, 2025
1.0
Ordered my food thru doordash at 1021 bk closed at 11. Somehow after I waited for 45 minutes doordash sends an email after I was notified my driver was waiting for my food that they were closed and my order couldn't be fulfilled. Odd. $15 an hour huh. 🤦
SB
Sophia Bleeker
Sep 15, 2025
5.0
Great!!!! Fast, hot food, the people in there are so nice! I loveeee the decorations for Halloween they have
HG
Hemu Goel
Aug 31, 2025
1.0
$0.27 for a water cup so I don't choke on the cold burger
DT
Derreck Turner
Aug 9, 2025
1.0
Worse service ever the guy doing the orders was mumbling could barely understand him acting as if he hated his job I even asked him are you alright maybe putting a little positive energy in your voice would help and he looked at us like we were crazy I won’t come to this location anymore. Heads up don’t put customer service reps with poor attitudes at the window IJS