Burger King

3.6
670 reviews

About

Fast Food RestaurantBurger JointBreakfast RestaurantRestaurant Delivery ServiceTake Out Restaurant
There's a Burger King® restaurant near you at 5431 W Main St. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in KALAMAZOO, MI serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Burger King
5431 W Main St, KALAMAZOO, MI
49009-1009, United States

Hours

Reviews

3.6
670 reviews
5 stars
260
4 stars
153
3 stars
102
2 stars
51
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Food Quality

While some customers praised the food as hot and fresh, many reported receiving cold or incorrect orders.

Service Speed

Several customers experienced long wait times, particularly in the drive-thru, with some waiting over 20 minutes.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty dining areas and kitchens.

Management Issues

Customers expressed concerns about management's lack of responsiveness to service issues and employee behavior.
  • AR
    Asif Rahman
    5 days ago
    1.0
    Very rude behaviour by the girl who takes order at the drive thru. I went there last night for a drive thru order and the girl behaved so rudely stating that "Didn't you hear I am not taking the order anymore?" The attitude was so rude that we left the place immediately and went to Mcdonalds. Totally not recommended.
  • TL
    Tellit Likeitis
    Dec 17, 2025
    1.0
    Went to this establishment guy who took my payment . Ignored me when i asked how his day was after asking repeatedly if he was ok and getting no answer dropped my card on the ground was rude very unprofessional after reporting it to the manager “Taylor” who was unfazed and said “that’s an entirely different issue i will talk with him later” i than asked for a refund . I’m not spending any money at an establishment that treats customers with brazen disrespect. I was afraid they’d spit in my food. I drove across town it was worth it other Burger Kings are friendly and don’t let bad employees get away with treating customers so poorly. Would’ve given no stars but that option was not available. Avoid this location they do not care from the management to the employees about good customer service AVOID!!
  • GT
    Greg Todd
    Nov 18, 2025
    5.0
    Everything was hot correct.
  • CR
    Chris Robotham
    Oct 12, 2025
    1.0
    Ordered my food thru doordash at 1021 bk closed at 11. Somehow after I waited for 45 minutes doordash sends an email after I was notified my driver was waiting for my food that they were closed and my order couldn't be fulfilled. Odd. $15 an hour huh. 🤦
  • SB
    Sophia Bleeker
    Sep 15, 2025
    5.0
    Great!!!! Fast, hot food, the people in there are so nice! I loveeee the decorations for Halloween they have

Frequently Asked Questions About Burger King

I would like to check the balance of my Crown Card

Please visit bk.wgiftcard.com for more details on your Crown Card balance and account information.

I would like to apply to a position at Burger King. How can I do this?

We look forward to reviewing your application! Please visit careers.bk.com or contact one of our restaurant locations here to apply: bk.com/store-locator