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Arby's

3.9
(604 reviews)
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Business Details

5035 South 9th St., Kalamazoo, MI
49009, United States
(269) 544-1388
http://www.arbys.com/locations/us/mi/kalamazoo/5035-south-9th-st/store-7821
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5035 South 9th St., Kalamazoo, MI
49009, United States

Hours

Reviews

3.9
604 reviews
5 stars
274
4 stars
166
3 stars
71
2 stars
37
1 star
56

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being cold, poorly prepared, or lacking in portion size.

Service Issues

Many reviews highlighted slow service, incorrect orders, and poor customer service experiences, particularly in the drive-thru.

Positive Staff Interactions

Despite service issues, several customers praised the friendliness and helpfulness of the staff.

Cleanliness Concerns

There were multiple mentions of cleanliness issues, particularly in the dining area and bathrooms.

Mixed Experiences

Overall, customer experiences varied widely, with some enjoying their meals while others expressed disappointment.
  • SS
    S
    5 days ago
    5.0
    Our food was so fresh!! The service was great and extremely fast. Would definitely recommend!
  • BH
    Bishop Howard
    Feb 13, 2026
    1.0
    My food was cold and nasty. Au Ju tasted like unseasoned beef broth. I'd avoid spending your money on disgusting cold food.
  • PP
    Plughead
    Nov 28, 2025
    1.0
    Horrible service today by the young woman running the window. Slow food and a broke ice machine. Ridiculous. Never returning.
  • JS
    Jennifer Sonnenberg
    Nov 13, 2025
    3.0
    All I ever purchase from Arby’s is the mozzarella sticks. They are my favorite. This was disappointing. They were double dipped to rewarm and were overcooked and because of that I ended up with two of my four mozerella sticks that had no cheese in them. Very disappointed. The lady was very kind that took my order and served me though. Do better Arby’s.
  • GT
    Greg Todd
    Nov 10, 2025
    5.0
    Enjoyed our meal today at RBs
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Brand Certified Facts from Arby's

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