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Arby's

3.9
(779 reviews)
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Business Details

4510 Stadium Dr, Kalamazoo, MI
49008, United States
(269) 372-0802
http://www.arbys.com/locations/us/mi/kalamazoo/4510-stadium-dr/store-8002
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4510 Stadium Dr, Kalamazoo, MI
49008, United States

Hours

Reviews

3.9
779 reviews
5 stars
352
4 stars
182
3 stars
115
2 stars
38
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, particularly during drive-thru interactions, leading to a negative customer experience.

Food Temperature

Customers frequently reported receiving cold or improperly prepared food, including sandwiches that were not fresh or had issues like mold.

Order Accuracy

A significant number of reviews mentioned incorrect orders or missing items, indicating a lack of attention to detail in order fulfillment.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service, as well as enjoying the food when it was prepared correctly.
  • TB
    Tyrone M. Bennett
    3 days ago
    2.0
    Was not at all happy with how I was treated. I understand that people have off days but still. I approached the drive-thru and was immediately met with hostility and cut off with “—Anything else?..Anything else!?” And when I ordered my tenders I wasn’t asked for what dipping sauce I wanted and was just given BBQ. No total was read to me either I was just told “pull forward” then when I paid with Apple Pay she said “alright pull up you’re waiting”. For ordering when there’s 45 more minutes till close I don’t understand why I was treated like I was such an inconvenience. Great food though that’s what’s keeping me coming!
  • AS
    Angie Schiedel
    Feb 1, 2026
    1.0
    Very very rude and slow drive-thru I don’t like leaving bad or negative reviews but this was extreme. Only ordered 1 sandwich.
  • LL
    Loren
    Dec 26, 2025
    1.0
    Food was served cold to the touch!
  • KK
    Kenneth Kipp
    Dec 11, 2025
    5.0
    Very quick and good food as always
  • ED
    Ethan DeLosSantos
    Nov 26, 2025
    4.0
    Food is inconsistent but never bad just sometimes eh. Not like it's anything amazing to begin with.
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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