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Arby's

4.1
(656 reviews)
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Business Details

6600 W Main St, Kalamazoo, MI
49009, United States
(269) 353-3471
http://www.arbys.com/locations/us/mi/kalamazoo/6600-w-main-st/store-7618
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6600 W Main St, Kalamazoo, MI
49009, United States

Hours

Reviews

4.1
656 reviews
5 stars
327
4 stars
183
3 stars
70
2 stars
23
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently noted friendly and helpful staff, but also reported issues with rudeness and slow service.

Food Quality

While many enjoyed the food, there were numerous complaints about cold items, incorrect orders, and inconsistency in food preparation.

Cleanliness

The restaurant was generally described as clean, but some reviews mentioned sticky floors and unsanitary conditions in certain areas.

Order Accuracy

Several customers experienced issues with incorrect orders and missing items, leading to frustration.

Management Issues

There were complaints about management oversight, staff training, and overall organization, impacting customer experiences.
  • DL
    Da Lunatics
    Feb 17, 2026
    5.0
    Always friendly and fresh food thanks Mariah
  • JS
    Joseph Hadaway Sr
    Feb 13, 2026
    4.0
    Good food friendly staff. Needs a senior discount.
  • KM
    Ki'Ryce Moore
    Feb 7, 2026
    5.0
    Very friendly staff. Tony was polite and helpful. Food was also fresh!
  • OC
    Ocho Cinco
    Jan 28, 2026
    5.0
    Great place to eat. There is a new general manager and things have definitely been changing for the best
  • NG
    Nick Gauthier
    Jan 17, 2026
    1.0
    8$ brisket sandwich had maybe 4 onion straws and the overall density of a single cheeseburger from McDonald's. It would be generous to say it was a third of the size of what the menu photo looks like. Curly fries were literally half an order and cold. I usually enjoy Arbys but this trip is going to make me think twice about coming back.
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Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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