Arby's

4.1
651 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6600 W Main St, Kalamazoo, MI
49009, United States

Hours

Reviews

4.1
651 reviews
5 stars
324
4 stars
182
3 stars
70
2 stars
23
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff interactions.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold food, incorrect items, and poor preparation.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted issues with sticky floors and unsanitary conditions.

Positive Staff Interactions

Despite the negative feedback, several customers mentioned friendly and helpful staff members who provided good service.
  • BC
    bonnie clock
    3 days ago
    1.0
    Waited for 15 mins and food was barely warm
  • PM
    Paula Miles
    Dec 22, 2025
    5.0
    Great service & good food.....🙂💯
  • CG
    Casey Gibson
    Nov 18, 2025
    5.0
    Great clean restaurant
  • CA
    Charles Aay
    Nov 15, 2025
    1.0
    Ordered two Reuben sandwiches via the drive-thru, didn't specify "corned beef", got a couple ounces of COLD roast beef, with cold sauerkraut and Swiss cheese. $16. Didn't even know reg roast beef was an option for a Reuben. Very disappointed in Arby's. No manager supervision, inadequate training, no quality control. Won't be going back there anytime soon
  • GT
    Greg Todd
    Oct 30, 2025
    5.0
    Best shakes in town