Arby's

4.1
927 reviews
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Business Details

5900 Gull Rd, Kalamazoo, MI
49048, United States
(269) 226-8531
http://www.arbys.com/locations/us/mi/kalamazoo/5900-gull-rd/store-7257
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5900 Gull Rd, Kalamazoo, MI
49048, United States

Hours

Reviews

4.1
927 reviews
5 stars
441
4 stars
252
3 stars
138
2 stars
41
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude interactions and order mistakes.

Food Consistency

Food quality varies significantly, with reports of cold items, incorrect orders, and inconsistent portion sizes.

Cleanliness

The cleanliness of the dining area is frequently criticized, with reports of dirty tables and unsanitary conditions.

Customer Experience

Positive experiences are noted for friendly staff and good service, but many customers express frustration over order accuracy and food quality.
  • DC
    Doug Cummings
    6 days ago
    5.0
    I absolutely love the market sandwiches. I get the turkey, bacon, ranch sandwich. Their steak bite are also delicious.
  • TH
    Timothy Hall
    Nov 16, 2025
    5.0
    It’s an Arby’s
  • RH
    Roger Herwick
    Nov 9, 2025
    5.0
    Take out
  • RR
    Ray
    Oct 3, 2025
    1.0
    Hard to find good workers these days. This used to be one of the better locations. They're on par now with the McDonald's down the road for service.
  • KK
    Kat
    Aug 25, 2025
    4.0
    This is my go-to fast food. Always charming individuals and I've never had a mistake on an order. I'd do 5 stars if it were about 9-12 months ago. The service began looking sloppy and hasn't been as personable. Honestly, the very last visit, it felt like a mcdonalds.... I will say! I order waaaay too many of their cherry turnovers! That is usually my "double dash" add on. My only complaint is that they tend to run out 🤭🤣
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