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Arby's

4.1
(932 reviews)
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Business Details

5900 Gull Rd, Kalamazoo, MI
49048, United States
(269) 226-8531
http://www.arbys.com/locations/us/mi/kalamazoo/5900-gull-rd/store-7257
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5900 Gull Rd, Kalamazoo, MI
49048, United States

Hours

Reviews

4.1
932 reviews
5 stars
443
4 stars
254
3 stars
138
2 stars
41
1 star
56

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as cold sandwiches, missing ingredients, and incorrect orders.

Service Experience

Mixed reviews on service; while some praised friendly staff, others noted poor customer service and long wait times.

Pricing Concerns

Several customers expressed dissatisfaction with pricing relative to portion sizes and food quality.

Cleanliness

Multiple reviews mentioned cleanliness issues in the dining area and with food preparation.

Positive Staff Interactions

Some customers highlighted exceptional service from specific employees, noting their friendliness and helpfulness.
  • AG
    Angela Gleason-Pequeño
    Feb 3, 2026
    1.0
    Once again we ordered extra meat on our sandwich’s, and like usual the sandwich’s were terrible! I’m surprised if they had regular meat. Of course we asked to make sure they were correct and they weren’t. This is so old. We Pay for something we didn’t get. We had not been back in months because the same exact situation. I’d absolutely love to be able to upload these photos. I would like someone else’s opinion on this. How ridiculous and how old tiring good luck. People don’t have money just to throw away.
  • DC
    Doug Cummings
    Jan 6, 2026
    5.0
    I absolutely love the market sandwiches. I get the turkey, bacon, ranch sandwich. Their steak bite are also delicious.
  • TH
    Timothy Hall
    Nov 16, 2025
    5.0
    It’s an Arby’s
  • RH
    Roger Herwick
    Nov 9, 2025
    5.0
    Take out
  • RR
    Ray
    Oct 3, 2025
    1.0
    Hard to find good workers these days. This used to be one of the better locations. They're on par now with the McDonald's down the road for service.
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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