Wendy's

3.7
799 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Jenison, MI we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Jenison, MI hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutNot available
  • Curbside pickupNot available

Location

Wendy's
2215 Port Sheldon Street, Jenison, MI
49428, United States

Hours

Reviews

3.7
799 reviews
5 stars
322
4 stars
206
3 stars
107
2 stars
49
1 star
115

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and missing items in drive-thru and dine-in experiences.

Customer Service

Mixed feedback on staff friendliness; some customers praised individual employees while others reported rude or unhelpful service.

Food Quality

Numerous reports of cold, stale, or poorly prepared food, including old fries and incorrect items.

Cleanliness

Some customers noted cleanliness in the dining area, while others reported unsanitary conditions.

Service Speed

Inconsistent service speed, with some customers experiencing long wait times and others reporting quick service.
  • HL
    Hunter J. Lamers
    Oct 30, 2025
    1.0
    I used the drive thru, and they forgot part an entire part of my order and only noticed when I arrived at my destination. They also never put my receipt in the bag, so I can't prove they got my order wrong. I really don't like having my money stolen.
  • CJ
    Charles Johnson
    Oct 17, 2025
    5.0
    Brooklyn at the register was amazing! She was super friendly, patient, and made sure my order was perfect. It’s always nice to be greeted with a smile and great attitude. She really made our visit a lot better. Thanks, Brooklyn, for the awesome service and being kind.
  • DG
    Denny Groots
    Oct 4, 2025
    1.0
    Definitely the worst Wendy’si have ever been to. I hate that it’s the only one close to me because they are awful. Forget items all the time. Can tell the ownership is clearly the biggest problem because I’ve never seen the same person working here in the last year. Nobody wants to stay
  • DC
    Dave Carlton
    Oct 2, 2025
    2.0
    They served me old tasting fries again. Sigh Don't the know a fry is no good after A long time under the heat lamp????
  • SJ
    Skyler Jewett
    Sep 26, 2025
    1.0
    Would serve me at counter and when they finally did they weren’t very kind.

Frequently Asked Questions About Wendy's

Is 2215 Port Sheldon Street Wendy's still open?

Our apologies, this particular location is temporarily closed. Please check back soon for more updates.

What are the drive-through hours at Wendy's located at 2215 Port Sheldon Street, Jenison, MI?

The drive-through is open from 7:00 AM to 11:00 PM Monday through Friday, and from 8:00 AM to 11:00 PM on Saturdays and Sundays.