Taco Bell

3.5
1371 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 188 Chicago Drive in Jenison. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
188 Chicago Drive, Jenison, MI
49428, United States

Hours

Reviews

3.5
1,371 reviews
5 stars
495
4 stars
346
3 stars
187
2 stars
104
1 star
239

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including undercooked items, incorrect orders, and missing ingredients.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.

Cleanliness

Several customers noted that the restaurant was dirty and poorly maintained, with complaints about the state of the dining area and bathrooms.

Inconsistent Experience

Customer experiences varied widely, with some praising friendly service and good food, while others reported frequent problems.

Staff Attitude

There were mixed reviews regarding staff demeanor, with some customers experiencing friendly service while others encountered rudeness and indifference.
  • AE
    Andrew Evans
    Nov 13, 2025
    1.0
    The kid serving people in the drive-through tonight was super rude. He basically threw our bag of food at us, and was really aggressive with handing us our drinks causing one to partially spill. He was also super deep in his phone and seemed like he was maybe tweaking on something.
  • TD
    Timothy DeWitte
    Nov 1, 2025
    1.0
    I walked in prepared to order breakfast but had to stop by the rest room. There was what was hopefully taco meat scattered all over the men’s bathroom floor.. I thought well maybe a customer came in and was a jerk or slob so I proceeded to the counter to let someone know but the lobby was also not very clean so I decided to leave and write this review. Hopefully this gets turned around because there were no other customers and McDonald’s had a line around the corner. I really wanted the food here more but I question everything about a restaurant if it is dirty everywhere.
  • MD
    Mic Duvalier
    Nov 1, 2025
    1.0
    Worses Taco bell for Uber and door dash this location is so slow window door bell does not work even knocked on window no employees came ,went through drive through then to be told I have to come inside is ridiculous who is owner of this location
  • PP
    Paul
    Oct 26, 2025
    2.0
    The atmosphere of this place is chill, not too friendly just work driven. I splurged only at this location recently cause I was really craving Taco Bell. I have a real concern that either the way the chicken is held or cooked NEEDS to be top priority. I've worked in the food industry for a total of 6 years in my life and I feel that there needs to be a change on checking temps. Saving time over temps are NEVER a good thing. When I'm in the bathroom at home or out and about and have to question my fart before I let it out. Instantly tells me the chicken temps need to be checked. Especially when this location was the only food I ate for 2 days. THE FOOD INDUSTRY IS HARD but I am concerned, low temps of chicken WILL result in customers not coming back.
  • CC
    Capt
    Oct 21, 2025
    2.0
    Got food poisoning but the people were nice

Frequently Asked Questions About Taco Bell

What are the regular drive-through hours at Taco Bell in Jenison?

The drive-through is open Monday to Thursday from 7:00 AM to 3:00 AM, Friday from 7:00 AM to 5:30 AM, Sunday from 5:30 AM to 3:00 AM, and is closed on Saturday.

Does this Taco Bell location offer online ordering?

Yes, you can order ahead online or via the mobile app for pick up or delivery from this Taco Bell location.