Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Jenison Subway® Restaurant at 401 Baldwin St. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.6
197 reviews
5 stars
80
4 stars
46
3 stars
23
2 stars
10
1 star
38
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, slow service, and lack of attention to orders.
Food Availability
Many reviews mentioned that the location was often out of key ingredients, leading to dissatisfaction with menu options.
Cleanliness
Several customers noted that the restaurant was dirty and in need of maintenance, impacting their overall experience.
Customer Experience
Mixed feedback on customer interactions, with some praising friendly staff while others reported unprofessional behavior.
Order Accuracy
Numerous complaints about incorrect orders, particularly with online and app orders, leading to frustration among customers.
- MSMatt snellNov 1, 20251.0I put a online order in. It said it would be ready at 12:15 pm. I walk in at 12:20. Its not even busy at all and my food wasn't even ready. They didn't even start making it. When I walked in, there were 2 people just standing around talking. So why wasn't my food made? There was a huge language barrier so I couldn't even ask them why my food wasn't made. It's now 1235pm when writing this and my food is still being made. This is by far the worst subway ever! I thought the one on ivenrest in grandville was bad.
- MWmary wallenOct 19, 20254.0I don't think anyone at subway knows what the rewards card is anymore any time my husband swipes it they think its a gift card and he has to swipe it a second time and they've never given him the option to use his rewards. At this location I was disappointed in how much dressing was put on my sub. It was way more than I wanted. I told her it was enough and she put 2 more thick rows. The mustard was so heavy it was all I could taste and I struggled to eat it.
- BBBrandon BorstSep 6, 20251.0Stole my money. Put in an order online. They called and said they didn’t have the meat I wanted. They told me they couldn’t cancel the order on their end and I would have to do it from the app. There was no option to cancel through the app and before I could call back to explain that, they marked it as picked up and I was charged.
- DLDan LuthAug 15, 20251.0Customer service and knowledge of business and knowledge of their customers orders suck! This is the second time I’ve been here and I was on my lunch break for work today and the girl who took my order acted completely clueless when I told her what I wanted and how I wanted it done. They were out of 2 products that go on the sandwich. It’s 1 pm in the afternoon and your out already?! Waste of my lunch time and my money! This is why I go to Jimmy John’s!! You guys suck as a company and maybe consider training your staff a heck of a lot better! I AM FOR SURE NOT COMING BACK!!
- JHJill HodsdonAug 9, 20251.0The worst experience at Jenison /Baldwin location. The person who took our order was on his cell phone the entire time. Asked for footlong on Italian bread, toasted He asked again, Italian? 6" or 12" I then asked him politely to concentrate on our order rather than his phone call. He did not toast the bread like I had asked twice Toppings were also a struggle. Red onion only in 1/2 - the entire sub was loaded with onion.
Frequently Asked Questions About Subway
What are the operating hours for Subway at 401 Baldwin St., Jenison, MI?
Subway at 401 Baldwin St. is open daily from 9:00 AM to 10:00 PM.
Does this Subway location offer pickup and delivery services?
Yes, this Subway offers both in-store pickup and delivery services for your convenience.
Can I order Subway online or through an app?
Yes, you can quickly and easily order Subway sandwiches through their app or online menu.
What meal options are served at this Subway restaurant?
This Subway serves breakfast, lunch, and dinner options including sandwiches, wraps, salads, and cookies.
Does Subway at 401 Baldwin St. offer catering services?
Yes, this location offers catering services to help with your group meals and events.
Is dine-in available at this Subway restaurant?
Yes, you can dine in at this Subway location for a fresh and satisfying meal.
Where exactly is this Subway restaurant located?
Subway is located at 401 Baldwin St., Jenison, MI 49428, USA in the Ottawa sublocality.
What nearby convenience stores can I visit when I come to Subway at 401 Baldwin St.?
Near Subway, you can visit G & K Party Store, a local convenience and liquor store, for additional snacks or beverages before or after your meal.
Are there any hair salons close to the Subway at 401 Baldwin St.?
Yes, Encore Hair Design is a nearby hair salon where you can get a haircut or styling when you visit the area.
What healthcare-related services are near the Subway at 401 Baldwin St.?
Nearby, you can find Rx Optical, a MyEyeDr. Company, and Zounds Hearing of West Michigan for eye and hearing care services.