Location.com logo
Brand Certified

McDonald's

3.7
(1216 reviews)

Business Details

160 Chicago Dr, Jenison, MI
49428, United States
(616) 457-2070
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
160 Chicago Dr, Jenison, MI
49428, United States

Hours

Reviews

3.7
1,216 reviews
5 stars
430
4 stars
323
3 stars
230
2 stars
102
1 star
131

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food.

Service Quality

While some staff members received praise for their friendliness and professionalism, others were criticized for poor customer service and rudeness.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold, soggy, or poorly prepared food.

Cleanliness

Several reviews mentioned cleanliness issues in the dining area and play area, impacting the overall experience.

Speed of Service

Customers noted inconsistent service speed, with some experiencing long wait times, especially during busy periods.
  • JG
    Jeremy Gladding
    3 days ago
    1.0
    Worst customer service ever. It’s like they ignore you the whole time you’re here.
  • PY
    Pathex Vain Yt
    Dec 26, 2025
    1.0
    One of the nicest looking McDonald’s ever but apart from that genuine house fire, takes 30 minutes at least to get your food they made my burger wrong TWICE after the second one I gave up and ate it but like seriously.
  • MH
    Maddy H
    Dec 10, 2025
    5.0
    i came in RIGHT before close, and isaac was SO KIND and courteous- an amazing and positive employee who seems like he genuinely cares about every person who comes through- get this man a raise ASAP. best part of my night!
  • MC
    Marquita Cargill
    Nov 22, 2025
    2.0
    Mobile orders. 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ They have never been right. Ever. Unfortunately my kids like McDonald’s and this is the closest one. The app makes ordering easy, but they just can’t get an order right. Like never ever ever ever. They are polite most of the time, but when you’re missing items, it’s annoying and inconvenient. McDonald’s is not cheap. Now we count our items before we pull off so we don’t have to make two trips. Last time I counted and told them I was missing two burgers. They asked which ones and I didn’t know without opening each one. Then they realized they forgot the two quarter pounders before I unwrapped them all. Fries were frozen by the time the order was right. Today I told my husband not to pull off without counting. Guess what? A quarter pounder was missing. 😂 Then they charge .29 for extra sauce but forget those too. Last time I called because I’m over second trips and they told me they don’t do different days and I had to return now. Just forget it. I’ll just continue to hold up the line and count items at the window.
  • AC
    Angelina Cathey
    Nov 16, 2025
    5.0
    Absolutely blown away by the quality of service at this wondrous establishment. Thank you, Mr. McDonald for creating such a glorious experience for your customers. I came in search of one thing - Judacious Hopps. I had been to various locations who all turned me away. I had four disgusting slimy snakes under my belt, and no Hopps. I called this establishment late into the night with low hopes - and they were more than happy to assist me. To my wondrous delight, they had my beloved Judy. I raced to the building, and there she was. My beauty. Thank you, Mr. McDonald. I will never forget this.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's dine-in service?

McDonald's is open every day from 5:00 AM to 11:00 PM on weekdays, 6:00 AM to 11:00 PM on Saturdays, and 7:00 AM to 11:00 PM on Sundays.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM on weekdays, 6:00 AM to 11:00 PM on Saturdays, and 7:00 AM to 11:00 PM on Sundays.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: