McDonald's

3.7
1342 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
160 Chicago Dr, Jenison, MI
49428, United States

Hours

Reviews

3.7
1,342 reviews
5 stars
484
4 stars
353
3 stars
248
2 stars
108
1 star
149

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality is inconsistent, with reports of both friendly staff and rude interactions. Some customers experienced long wait times and incorrect orders.

Food Quality

Food quality varies, with some customers praising hot and fresh meals while others received cold or poorly prepared items.

Cleanliness

The cleanliness of the location is often criticized, with reports of dirty dining areas and play areas.

Play Area

The play area is well-received by families, providing a positive experience for children.

Order Accuracy

Order accuracy is frequently an issue, with many customers reporting missing items or incorrect orders.
  • MC
    Marquita Cargill
    2 days ago
    2.0
    Mobile orders. 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ They have never been right. Ever. Unfortunately my kids like McDonald’s and this is the closest one. The app makes ordering easy, but they just can’t get an order right. Like never ever ever ever. They are polite most of the time, but when you’re missing items, it’s annoying and inconvenient. McDonald’s is not cheap. Now we count our items before we pull off so we don’t have to make two trips. Last time I counted and told them I was missing two burgers. They asked which ones and I didn’t know without opening each one. Then they realized they forgot the two quarter pounders before I unwrapped them all. Fries were frozen by the time the order was right. Today I told my husband not to pull off without counting. Guess what? A quarter pounder was missing. 😂 Then they charge .29 for extra sauce but forget those too. Last time I called because I’m over second trips and they told me they don’t do different days and I had to return now. Just forget it. I’ll just continue to hold up the line and count items at the window.
  • AC
    Angelina Cathey
    Nov 16, 2025
    5.0
    Absolutely blown away by the quality of service at this wondrous establishment. Thank you, Mr. McDonald for creating such a glorious experience for your customers. I came in search of one thing - Judacious Hopps. I had been to various locations who all turned me away. I had four disgusting slimy snakes under my belt, and no Hopps. I called this establishment late into the night with low hopes - and they were more than happy to assist me. To my wondrous delight, they had my beloved Judy. I raced to the building, and there she was. My beauty. Thank you, Mr. McDonald. I will never forget this.
  • RL
    Roman LoJeske
    Oct 24, 2025
    5.0
    Hands down, the best McDonald's play area for kids in the entire northern hemisphere.
  • BA
    Bader “Pete” Abulaban
    Oct 17, 2025
    4.0
    Love the location, the atmosphere, the size of the place and most importantly that it offers a playground for toddlers and kids till the age of 12. Service is excellent once they have adequate nos of staff, but when they are short, it could take a while, but that doesn't effect quality of the food and since kids are happy playing, we dont mind the wait.
  • CC
    christopher cadili
    Oct 9, 2025
    5.0
    Went to McDonald's for a meal and shake. Pulled up to the drive-thru and of course the shake machine is down. If you ever been to a McDonald's and you like shakes I would bet on it that the shake machine is broken. There's a lot of buzz around the internet saying workers just don't want to do it because that would mean they would have to clean the machine etc.. So I pressed a little to get the shake I've been craving. Although I pressed neither of the workers gave in. This is a good review because although I didn't get my shake the McDonald's workers remained composed and professional. Although my money was on the fact that they just didn't want to make it there was still a small possibility that the machine was simply just broken. When I received my food I'll sure it was going to be awful. It wasn't in fact it was geeat. Kudo's to the staff at this McDonald's great food & professionalism.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's dine-in service?

McDonald's is open every day from 5:00 AM to 11:00 PM on weekdays, 6:00 AM to 11:00 PM on Saturdays, and 7:00 AM to 11:00 PM on Sundays.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM on weekdays, 6:00 AM to 11:00 PM on Saturdays, and 7:00 AM to 11:00 PM on Sundays.